Technical Support Officer
Vor 7 Tagen
Overview: As a Technical Support Officer, you contribute to the ICT Operations team by providing first contact technical support and advice to users across multiple locations, platforms, and technologies. In addition, you will make decisions around the timely and correct escalation of incidents and requests to ensure that Service Level Agreements are met. You will make mature decisions around the reactive response to client demands and the triage of requests and incidents being logged by multiple support channels. Responsibilities Provide high-quality service desk and desktop support for information technology and telecommunications, managing a courteous and efficient first line support to customers with regard to IT hardware and software problems and telecommunications enquiries and requests. Ensure that all incidents reported to the Service Desk are recorded, categorised, prioritised, and referred to support staff where appropriate by scheduling and actively monitoring incidents to meet service level response and restoration times within service level agreements. Proactively analyse trends in calls, identify appropriate areas of responsibility and monitor resolutions. Provide the first level of escalation and undertake appropriate escalation procedures. Ensure that ICT support reference materials are created, utilised, maintained and deployed consistently to maximise re‑use, minimise user down‑time and optimise organisation return on investment. Assist with the preparation of statistical information on the utilisation of ICT Services and the identification of problems or issues related to the provision of information services across the department. Actively participate in a working environment supporting quality human resource management practices including employment equity, anti‑discrimination, occupational health and safety and ethical behaviour. Applications to remain current for 12 months. Job Ad Reference: QLD/ /26 Closing Date: Tuesday, 27 January 2026 Occupational group: IT & Telecommunications #J-18808-Ljbffr
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Technical Support Officer
vor 1 Woche
City of Brisbane, Österreich DBG Health VollzeitJoin to apply for the Technical Support Officer role at DBG Health At DBG Health, we are Defined by Good. Our purpose is simple but powerful: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a real difference. This...
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Technical Support Officer
vor 2 Stunden
City of Melbourne, Österreich National Association of Testing Authorities, Australia VollzeitJoin a purpose-driven organisation that values collaboration, professionalism and continuous learning. NATA is seeking an experienced Technical Support Officer to join our Melbourne office on a full-time basis. This position is an administrative support role, providing high-level operational and professional assistance to technical teams to support the...
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Senior Technical Support Officer
vor 3 Wochen
City of Brisbane, Österreich Colliers VollzeitOverview We are looking for a highly organized and experienced Senior Technical Support Officer to join our National IT team based in our Brisbane CBD office. Reporting into the ANZ - Service Delivery Manager this role will be responsible for providing excellent customer service to all levels of the Queensland business in an efficient personal and...
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Senior Technical Support Officer
vor 2 Stunden
City of Brisbane, Österreich Colliers VollzeitCompany Description Our collaborative culture sets us apart. We help experts become true specialists and provide the long‑term structure and platform to accelerate their success. Job Description We are looking for a highly organized and experienced Senior Technical Support Officer to join our National IT team based in our Brisbane CBD office. Reporting...
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Senior Technical Support Officer
vor 2 Stunden
City of Brisbane, Österreich Colliers International Deutschland Holding GmbH VollzeitCompany Description Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success. Job Description We are looking for a highly organized and experienced Senior Technical Support Officer to join our National IT team based in our Brisbane CBD office. Reporting into...
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Technical Support Officer
vor 4 Stunden
City of Brisbane, Österreich QUT (Queensland University of Technology) VollzeitTechnical Support Officer – Equipment Loan Centre Job posted 19 hours ago. Be among the first 25 applicants. Remuneration: $88,303 to $92,901 pa (HEW4) (inclusive of $74,617 to $78,502 salary pa, 17% superannuation and 17.5% recreation leave loading) Location: Kelvin Grove Open to: Current QUT staff with full‑time work rights in Australia; Aboriginal...
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Technical Support Officer
vor 3 Wochen
City of Brisbane, Österreich Invest Moreton Bay VollzeitTechnical Support Officer – Integrated Transport Planning Maximum Term 12 months approx | Part Time hours / week $ per hour + 12% super (level 3) Location : Strathpine Join City of Moreton Bay as a Technical Support Officer, and help shape and enhance our communities for today and tomorrow. As a Technical Support Officer working in the Integrated Transport...
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Technical Project Officer
vor 2 Wochen
City of Brisbane, Österreich Robert Walters VollzeitJoin to apply for the Technical Project Officer role at Robert Walters Base pay range A$65.00/hr - A$68.00/hr 5-month Contract, paying up to $68 +Super p/h, Brisbane CBD Our Queensland Government client is currently seeking an experienced Technical Project Officer for a 5-month contract to support the delivery of multiple technical initiatives. What you’ll...
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Technical Officer
vor 3 Stunden
City of Brisbane, Österreich Queensland Police Service VollzeitYou will work collaboratively within a dynamic team of technical officers to install, maintain, service and repair electronic surveillance equipment, RF and IP networks and also participate in the design and development of new capabilities that support serious and major crime investigations using latest technology. Your Key Accountabilities Install, modify,...
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Technical Officer
Vor 4 Tagen
City of Brisbane, Österreich Queensland Police Service VollzeitYou will work collaboratively within a dynamic team of technical officers to install, maintain, service and repair electronic surveillance equipment, RF and IP networks and also participate in the design and development of new capabilities that support serious and major crime investigations using the latest technology. Your Key Accountabilities Install,...
