Senior / Lead Experience Designer (Strategic & Service Design)

Senior / Lead Experience Designer (Strategic & Service Design)ANZ

- Melbourne, VICJOB DESCRIPTIONAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. We believe that design can help us get there by delivering differentiated outcomes and experiences.Design is deeply embedded in many parts of our business. We have over eight different design disciplines, ensuring that human-centred design principles are integrated into the creation of our products and services. Our focus is on sustainably embedding design into ANZ's DNA by building the design capability of our leaders, their teams, and the broader design community. We apply design to solve key business problems and create innovative propositions.About the RoleRole type: Permanent, full timeLocation: 833 Collins Street, Docklands VIC 3008Senior/Lead Experience Designers create meaningful and engaging experiences across touchpoints, such as digital interfaces, physical spaces, products and services. They combine Human-Centred Design principles, research, and technical knowledge to design intuitive and seamless experiences that meet user and business goals.As a Senior/Lead Experience Designer, you're a brilliant problem solver with extensive Strategic & Service Design experience (and ideally some UX/UI Design experience); and you can apply a range of skills across a broad spectrum of design disciplines to deliver compelling service solutions for customers and stakeholders.You're able to confidently lead initiatives from inception to completion, collaborate with stakeholders, and apply Human-Centred Design techniques to define compelling service experiences. You're also able to lead and coach team members, confidently present to stakeholders, and work collaboratively with your team to improve our customers' financial wellbeing.A big focus of this role is to support the Commercial Design Lead with driving Target State projects for the Commercial Transformation Management Office, which includes developing detailed service design blueprints and CX artefacts in Figma that present future end-to-end commercial customer experiences, and outline back-end processes, technologies and capabilities required to deliver these experiences. Another part of the role is to provide design expertise and support to our initiative teams across Commercial division as needed.So, if you're a passionate, proactive and seasoned Senior Experience Designer or Experience Design Lead, please get in touch Please note: All applications require a submission of a condensed portfolio no larger than 5MB showcasing key projects you have scoped through to delivery, which must include a service design blueprint you have developed.What will your day look like?Scoping: Scope and shape end-to-end project plans to address business challenges.Leadership: Lead projects and design activities to achieve business objectives within agreed timeframes.Landscape: Review customer, company, competitor and culture to identify strategic opportunities.Collaboration: Confidently collaborate with users and stakeholders to gather information and validate ideas.Research: Lead qualitative/quantitative research and synthesise clues to uncover insights and identify opportunities.Ideation: Use collaborative ideation techniques to create service solutions.Mapping: Define end-to-end customer journeys with consideration for technical, regulatory, and operational gaps.Facilitation: Plan and lead workshops with users and stakeholders to co-design, prototype and shape solutions.Prototyping: Iteratively develop and validate solution concepts with users and stakeholders.Artefacts: Develop design artefacts in Figma (e.g. service blueprints, etc.) to create shared clarity and inform decision-making.Standards: Ensure ANZ's design methodologies, standards and frameworks are always adhered to.Engagement: Proactively acquire and nurture stakeholder relationships.Coaching: Coach and train your cross-functional team to apply and embed design knowledge and methodologies.What will you bring?To be successful in this role, you will ideally bring the following:7+ years Strategic & Service Design experience (with some UX/UI design experience ideally) designing both digital and non-digital experiences.Extensive experience scoping, planning and leading design projects.Extensive experience conducting design research to generate insights and opportunities.Advanced Figma skills, while being open and adaptive to new trends and technologies.Strong proficiency in designing service blueprints, journey maps, user flows, storyboards, and prototypes.Strong workshop design and facilitation skills.Exceptional stakeholder management, storytelling and influencing skills.Confident and empathetic leadership style with excellent communication skills.Confident ability to present messages in a clear, concise, and articulate manner.Passion for coaching designers and stakeholders on design methodologies to champion design.Passion for helping others to develop their skills in their growth areas and foster an energetic, vibrant team culture.A growth mindset, resilient nature, and an ability to cope and support others during uncertainty.Commercially savvy and results driven.You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture and we actively encourage people to try new things. So, if this role interests you and you feel you have most of these things in your toolbox, we'd love to hear from youSo why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 69178. Applications close at 11:59pm on Wednesday 26th June.ANZMelbourne, VICSystematic Security Pty Ltd - Melbourne, VICPromote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more .

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