Service & Operations Manager - Melbourne Airport

We are looking for a Service & Operations Manager – Melbourne Airport to join the TCR team. TCR Group is a global leader in Ground Support Equipment (GSE) solutions that keep airports running smoothly worldwide. With over 1,800 employees across 200+ airports, we provide mission‑critical rental, leasing, and maintenance services that airlines and handlers rely on every day. As a Service & Operations Manager, you’ll manage daily workshop performance, technicians and fleet availability while driving operational improvements and strong customer outcomes. Responsibilities Oversee daily workshop operations, ensuring efficient workflow and achievement of performance objectives. Drive operational outcomes and ensure service compliance across all workshop activities. Manage fleet performance, ensuring a high level of equipment availability. Drive business KPIs and proactively implement improvement strategies to enhance operational efficiency and service quality. Drive financial performance and manage revenue and cost budgets effectively. Monitor technician productivity and manage overtime to ensure a balance between efficiency and operational demands. Manage customers & vendors, fostering long‑term relationships and improving customer satisfaction. Foster a positive team culture through clear communication, performance management and training. Undertake HR‑related responsibilities including development initiatives, training coordination and supporting performance reviews. Support business development by identifying opportunities for new contracts and operational growth. Qualifications Experience successfully leading teams of technicians and workshop staff while managing a diverse fleet. Direct responsibility for operational P&L and experience driving key financial outcomes such as job profitability, chargeable hours, gross margin, subcontractor costs and parts and labour control. Strong technical background in maintenance or engineering operations. Hands‑on mechanical background highly advantageous. Experience implementing career development initiatives, collaborating with HR regarding employee training and performance reviews. Strong customer service orientation with the ability to manage relationships and address operational challenges. Strong change management skills, with the ability to implement operational changes effectively and guide teams through new processes and improvements. Why You’ll Love Working With Us You’ll work at our Melbourne Workshop close to the action, decisions, and leadership – no fluff, no red tape. You’ll join a smart, grounded team that moves fast and backs each other – no egos, just results. We provide regular team BBQs, social events and moments that bring the whole crew together. Our Health & Happiness Days give you extra time off each year because life outside work matters too. One team, 30+ countries, shared goals – work that fits life, not the other way around. We live our values: integrity, open‑mindedness, accountability, and passion – every day. Additional Benefits Company car – a fully serviced vehicle, including tolls, fuel and maintenance covered. All uniforms provided and professionally laundered for your convenience. Ongoing training and upskilling to continue building your expertise. Quarterly employee awards recognising your contribution and achievements. Our Commitment to Equality and Diversity We welcome Women, Aboriginal and Torres Strait Islander peoples and Veterans to apply. TCR International is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to receiving your application. Please apply now for immediate consideration or feel free to email us with any questions at . We do not accept unsolicited applications or inquiries from recruitment agencies. Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Management and Manufacturing Industry : Airlines and Aviation Location: Melbourne, Victoria, Australia #J-18808-Ljbffr