Service Transition Specialist
Vor 5 Tagen
Digital provides services to internal AEMO business units, employees, contractors, subsidiaries such as AEMO Services, external government bodies and market participants.
The Customer & Digital Services team is accountable for coordinating Stakeholder/Customer engagement and communications for the Digital Division and providing management, governance, and assurance across operational Digital services.
Capabilities include service design and experience; service transition; service operations, customer services; communications and engagement; risk, audit, and compliance; service lifecycle and continuity; continuous improvement and executive support services.
The purpose of the Specialist – Service Transition is to own, manage, deliver, execute, and continuously improve the Digital change management and service transition (operational handover) processes ensuring a high level of compliance and quality.
This role ensures the quality and standard expectations of the processes are met by working with Digital and business teams in a collegiate manner ensuring the processes are maturing and evolving as delivery models and ways of working change Role and Responsibilities Own the change management policy, process, and procedures Ensures appropriate change reviews and approvals are applied to changes prior to presentation to TAB (Technical Approval Board) and CAB (Change Approval Board), and that all changes meet quality requirements Reviews proposed change records and evaluates the risks to the integrity of the product and service environment.
Ensures the appropriate risk rating has been applied.
Identify, evaluate, and manage the adoption of appropriate tools, techniques, and processes for change control.
Review the effectiveness of change implementation against agreed KPI's and measures via reporting, dashboards and data driven insights Own the service transition policy, process, and procedures Agree the service acceptance criteria with delivery teams on behalf of operational team requirements and operationalise this using the service management platform Actively engage with internal stakeholders via participation in delivery forums, to promote awareness and compliance with service transition quality plans and processes Position Requirements Demonstrated ability in a similar role IT Service Management, particularly service acceptance and change management.
Experience across ANY IT service environment considered, energy is highly desirable Managing complexity and competing priorities Decision making in ambiguity and confident building relationships and trust with all levels Education/ Certificates Tertiary and/or post graduate qualifications in an appropriate technology discipline.
ITILV3 and/or ITIL 4 Certification Applicant must be an Australian Citizen and be willing to get NV1 or NV2 security clearance.
AEMO is an equal opportunity employer.
We embrace diversity and are committed to creating an inclusive workplace for all employees.
For more information on the Australian Energy Market Operator (AEMO) please refer to visit one of our social media channels below.
Follow us
-
new south wales, Österreich Tideri Jobbörse VollzeitTransition & Pathway Specialist Teacher (TAPS) (Years 7-12) St Francis Catholic College, Edmondson Park Work type: Temporary part time Job no: 497814 Categories: Secondary Teacher - Transition & Pathways (TAPS) Advertised: 22 Oct 2024 AUS Eastern Daylight Time Applications close: 06 Nov 2024 AUS Eastern Daylight Time St Francis Catholic College, Edmondson...
-
new south wales, Österreich Tideri Jobbörse VollzeitWe are seeking a skilled Microsoft Exchange and Collaboration Specialist to join our IT team.The ideal candidate will have extensive experience with Microsoft Exchange migration from on-premises (Microsoft 2016 & 2019) to Microsoft Online, as well as proficiency in Microsoft Teams and SharePoint Online.This role is crucial for enhancing our organization's...
-
Contracts Specialist
vor 1 Woche
new south wales, Österreich Tideri Jobbörse VollzeitJoin Our Team as a ProCare Contracts Specialist At Stryker South Pacific, we're dedicated to making healthcare better, and we're looking for a ProCare Contracts Specialist to join our Technical Operations team. In this role, you will manage relationships and processes across various functions, including Supply Chain, Legal, Commercial, Marketing, and Sales....
-
Donor Relations Specialist
vor 2 Wochen
new south wales, Österreich Coptic Orphans VollzeitDonor Relations SpecialistPurpose of the JobThe Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. S/he works as a maintenance and support specialist for all active sponsors and donors. This position communicates the mission and work of Coptic Orphans in an engaging, passionate, and...
-
Services Engineer
vor 3 Wochen
new south wales, Österreich Tideri Jobbörse VollzeitJob type:Full TimeLocation:AUS - SydneyCategory:ConstructionInterested in shaping skylines across the globe?Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you'll have the opportunity to help deliver some of the world's most iconic projects, supported by approachable leadership and an...
-
Sales Specialist
vor 1 Woche
new south wales, Österreich This Is An It Support Group VollzeitSales Specialist We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?About the role:...
-
Paint Specialist Salesperson
vor 3 Wochen
new south wales, Österreich Inspirations Paint VollzeitResponsibilities Include:Providing exceptional customer service to both retail and trade customers; tinting and mixing paint; colour matching; stock management/housekeeping.Experience/Attributes:A background with a paint specialist or hardware environment preferred. Able to problem solve; willingness to learn and continuously improve; honest, reliable and...
-
Cyber Security Specialist
vor 2 Wochen
new south wales, Österreich Pyramid Global Technologies VollzeitAbout the job Cyber security specialist Job Description for Cyber Security Specialist in Melbourne/Sydney A minimum of 10 years of experience in cyber security roles within major organizations, focusing on management of governance, risk, and compliance.Relevant industry certification(s) such as CISSP, CISM, CRISC, CISA, ISO/IEC 27001 Lead Implementer/Auditor...
-
Aftermarket Marketing/Product Specialist
vor 1 Woche
new south wales, Österreich Tideri Jobbörse VollzeitAftermarket Marketing/Product Specialist - Parts and Service - Toro Join our dynamic Marketing team as we seek a passionate, customer-centric individual to fill a pivotal, hands-on role.Reporting directly to the Senior Product and Marketing Manager, you will take the lead in the marketing function for our Aftermarket - Parts & Service turf equipment...
-
Financial Economic Crime Specialist
vor 1 Woche
new south wales, Österreich Dll Group VollzeitYour functionThe FEC specialist is responsible for completion of Customer Due Diligence and Enhanced Customer Due Diligence tasks, investigation and clearance of alerts, Transaction Monitoring, identification of risks associated with complex legal structures, adherence to team KPIs, meeting department Service Level Agreements (SLAs), Quality Assurance,...
-
Sr. Specialist Sa, Accelerated Compute
vor 3 Wochen
new south wales, Österreich Amazon VollzeitJob ID: 2723632 | Amazon Web Services Australia Pty LtdAWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts, and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft...
-
Risk & Safety Specialist
vor 1 Woche
new south wales, Österreich Motorserve Pty VollzeitProvide support to Motorserve staff aligned to the Safety, Health & Wellbeing framework.Also supporting risk identification, management & reviews.18th October, 2024We are looking for a Risk & Safety Specialist to join our team on a fixed 6 month contract with a view to extend! Responsibilities:SafetyIdentify risk management opportunities and partner with...
-
Public Relations Specialist
vor 1 Woche
new south wales, Österreich Tideri Jobbörse VollzeitCarnivore Style – Your #1 Resource On All Things Meat-Related – is looking for a Public Relations Specialist! Join us – salary ranges from $6,000 to $7,500 per month, plus other perks and benefits. If you want to know more about what we do (and what you will be doing), visit our website's Careers page by searching on Google "Carnivore Style" and check...
-
Technology Specialist
vor 1 Woche
new south wales, Österreich C4I Solutions VollzeitTechnology Specialist - Cyber Security SpecialistC4i Solutions - Mission critical technology solutions and services for a safe and secure Australia.Established in 2017, with a strong focus on company culture, values, trust and ethics, we attract and retain a permanent industry qualified workforce.We want you to help secure our future as a Cybersecurity...
-
Clinical Specialist
vor 1 Woche
new south wales, Österreich Permhunt VollzeitSummary/ObjectivesThe Clinical Specialist plays a critical role in promoting the safe and effective use of our client's devices. The APAC clinical team is responsible for producing and delivering product training on our client's product portfolio for the direct and distributor teams. The training produced is in collaboration with clinical affairs and...
-
Senior Specialist, Operations Support Center
vor 1 Woche
new south wales, Österreich Cboe VollzeitJob Description The Sr. OSC Specialist role is served by veteran financial technologists with responsibilities that include providing customer support and production level operational oversight of one or more of Cboe's Data and Access Solutions platforms and services (e.g., Hanweck, Silexx, Indices, LiveVol, Trade Alert) as well as supplementary support for...
-
Risk Financial Economic Crime Specialist
vor 1 Woche
new south wales, Österreich Dll - Financial Solutions Partner - Part Of Rabobank VollzeitThe FEC specialist is responsible for completion of Customer Due Diligence and Enhanced Customer Due Diligence tasks, investigation and clearance of alerts, Transaction Monitoring, identification of risks associated with complex legal structures, adherence to team KPIs, meeting department Service Level Agreements (SLAs), Quality Assurance, sharing financial...
-
Customer Experience Specialist
vor 1 Woche
new south wales, Österreich Tideri Jobbörse VollzeitAre you someone who loves helping people and has a passion for providing exceptional customer service? At Hume Bank, we love doing this too! Full-time, Monday to Friday, no weekends Competitive hourly rate with an increase at three and 12 months, after successful completion of your training requirements Make a real difference in your community by working in...
-
Identity And Access Specialist
vor 1 Woche
new south wales, Österreich Clearcompany VollzeitGreat initial 6 month role based in Parra. Depending on skills experience 850-1050 per day. Working on an exciting Identity and access project.Our client, a fantastic NSW Government agency, is currently looking for a Digital Access and Identity specialist in the digital space.We are looking for the following skills and experience:Ensure availability of...
-
Service Management Lead
vor 4 Wochen
new south wales, Österreich Lendlease Corporation VollzeitService Management Lead (SIAM) ApplyLocations: Sydney - CBDTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: November 8, 2024 (8 days left to apply)Job requisition id: REQ-7062762Reporting to Digital Service Manager Shape & design the Lendlease Collaboration Service roadmap Hybrid work – 3 Days in Barangaroo per week At...
