Dental Receptionist | Practice Coordinator

Orthodontic Patient Consultant / Practice Coordinator Location - Blackburn Join our leading orthodontic group as a Patient Consultant / Practice Coordinator. We are a multi-practice specialist group dedicated to patient satisfaction and continually striving to help people by creating a positive dental experience. You will play a pivotal role in the operation of our front desk concierge, with opportunities for future growth. ABOUT YOU We are looking for a friendly, motivated, and switched-on applicant, who loves connecting with people as much as we do. The applicant must aim to provide the ultimate customer service experience. Must be technologically savvy to learn basic patient management CRM, an experienced candidate passionate about customer service & sales to expand their skill set and be an integral part of our front desk team. This is more than a job, it’s a career. You will be working with the best-supported specialist team with an opportunity to learn new skills in front desk management marketing and social media management. ABOUT US We are a research-oriented evidence-based specialist orthodontic group located in Blackburn, Hoppers Crossing, and Cranbourne and currently expanding into more areas. Our modern practices have Digital X-rays on-site opg/lat ceph and digital scanners. We have an exceptional team of hard-working support staff, who are committed to our patients. At Smile Avenue we understand the importance of workplace culture and we make a positive mutually respectful environment for all our team members. Our motto is technical excellence, empathy, and honesty. check out our Instagram page @smile.ave Role: Orthodontic Patient Consultant / Practice Coordinator Location - Blackburn You will be responsible for overall front desk management and business development. You will provide a high level of front-of-house/office customer service and administration support for a high-performing team. This role will transition into a practice manager role for the right candidate. Job Duties Include : Management of appointment books. Handling phone and email inquiries. General admin duties as requested by the business. Managing overall practice day-to-day tasks ensuring smooth running of the practice. Business Development engagement with the referring dentists. Providing the highest quality of patient care and customer service. Social Media Management. Treatment coordination involves explaining treatment costs, and payment plan terms to the patient. Requirements : Excellent conversational skills. Knowledge of Dolphin Management System. Excellent patient communication/Phone skills and fluent in English. Reliable, mature and responsible personality. Good with computers and Microsoft Office suites (Word, Excel). The ability to multitask and fast learner. Good organizational skills. Friendly and caring personality, customer service oriented. Mature-minded and reliable. The position requires working 3-4 weekdays between 8am-5.00pm with a work-life balance and No Weekend work. Interested candidates, please forward your resume with a cover letter indicating which role you are applying for and hit the Apply now button. If you have any further questions, please call Rahul at . Agencies, please do not apply Salary and Application Details Check job insights for salary match and application details. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How much notice are you required to give your current employer? Which of the following Microsoft Office products are you experienced with? Which of the following dental practice management software do you have experience with? What’s your expected hourly rate? How many years' experience do you have as a Reception Role? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr