Customer Service Officer

Customer Service Officer - Medical Imaging 1 1 Job Title: Customer Service Officer - Medical Imaging Employment Type: Permanent Full Time Classification: Grade 1A (HS1A) or Grade 1 (HS1 - HS17) Location: Graham Street For a confidential conversation please contact: *************@gvhealth.org.au About GV Health At Goulburn Valley Health we pride ourselves on delivering person‑centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility. About the Role The Customer Service Officer reports directly to the Chief Medical Imaging Technologist via the Office Supervisor within Medical Imaging. Medical Imaging manages the delivery of radiography and sonography services to hospital customers. The Customer Service Officer is responsible for providing excellent customer focused service to all patients and clients and performing all clerical and front reception duties aligned with the accepted policies/procedures and clinical practice guidelines of GV Health. Medical Imaging performs over 75,000 examinations per year offering a broad range of services including general radiography, CT, MRI, Ultrasound and Fluoroscopy. The customer officer will be responsible for accurately making examination appointments using the Radiology Information System (RIS), compatible with the department's structured bookings schedule, taking into account ongoing treatment, urgency and appropriate preparation. The successful applicant will ensure integration and communication of patient information and enquiries with nursing, allied health, medical and other clerical staff. The successful candidate will have: Demonstrated high level customer service skills for both internal and external Medical Imaging clients in all forms of communication in all situations. Demonstrated experience with client database information, including booking, billing, generating reports or similar. Demonstrated customer services experience with the ability to empathise with clients and provide excellent service at all times. Positive and engaging phone manner with all clients with a proven ability to assist in resolving their concerns. Well‑honed time management and organisational skills. Demonstrated a comprehensive knowledge of patient privacy and confidentiality as well as business confidentiality. Why work at GV Health? Free Community Connector Program to personally welcome and connect you to our wonderful community Generous salary packaging, subsidised staff parking and discounted leisure memberships Flexible work practices and options to purchase additional leave to support work/life balance Paid parental leave Professional development and study leave to help reach your learning and career goals A confidential employee assistance program (EAP) for you and your loved ones Social club membership offering a range of events, functions and local community discounts Our CREATE Outstanding monthly, bi‑monthly and annual reward and recognition program Equal Opportunity Employer Statement GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children. Pre‑Employment Screening Checks Pre‑employment screening checks may be required, including but not limited to: Working with Children’s Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre‑employment requirements are provided in the Position Description and to successful candidates, or upon request. Recruitment Agencies Note Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies. Additional Information GV Health is the main referral health service for the Hume region. Our talented team consists of more than 2,700 people from all walks of life. We work with purpose and pride and are committed to respecting and embracing diversity, inclusion and accessibility of our people and our community. Our services include emergency, maternity, medical imaging, pathology, rehabilitation, community services, residential aged care, community dental, hospice/palliative care, cardiology, oncology, renal dialysis, surgical care, paediatric services and community health clinics. GV Health's main campus is based on Graham Street in Shepparton with other sites throughout Shepparton, Tatura and Rushworth. #J-18808-Ljbffr