Consultant - customer experience
vor 2 Wochen
Job DescriptionAs a member of our Specialist Solution Consulting team, you will have a major impact on our future success by supporting Customer & Industry Workflow Solution Sales. You will help drive revenue for our products, with the support and partnership of Sales, Marketing, Product Management, and the executive team.You are a hands-on technical sales specialist who can go wide and deep on solution discovery and positioning during a sales cycle. As a specialist in customer experience, you will provide subject matter expertise to support the go to market activities industries such as financial services, healthcare, retail, government, and telecommunications.What you get to do in this role:The Specialist Solution Consultant is a technical sales specialist with the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.Support product sales as a technical and domain expert in a client-facing sales team that pursues customers and prospects across multiple industry marketsLead discovery workshops to determine customers' challenges and deliver compelling product demonstrations to align our solution with customer needsDevelop client and partner relationshipsGuide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement, and mapping of technical solutions to business valueProvide feedback to product management about product enhancements that can address customer needs and drive additional valueLearn, develop, and share best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the local and extended teamStay current on competitive analysis, market differentiation, and industry trendsSupport marketing events including executive briefings, conferences, user groups, and trade shows
QualificationsTo be successful in this role you have:7+ years of pre-sales solution consulting , with a focus on Customer Experience (CX)Experience working across public sector customers would be highly regardedProficiency with the ServiceNow platform or technical expertise with cloud software solutionsExperience working collaboratively with product management, product marketing, partners, and professional servicesTerritory management skills, including pipeline building and working with sales counterparts to promote execution excellenceTravel, as necessary
Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.From Fortune.
2022 Fortune Media IP Limited All rights reserved. Used under license.Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
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