FM Services Manager

Job Title FM Services Manager Job Description Summary Are you an experienced Facilities Manager looking for stability, flexibility, and the chance to work with one of the most respected names in the IFM industry? This is an opportunity to step into a high impact role supporting a long standing, well-established client portfolio in Brisbane. We’re seeking a proactive, relationship driven Facilities Manager who thrives in a fast paced environment and takes pride in delivering exceptional service outcomes. Job Description Why This Role Is Worth Your Next Career Move: Flexible Work Arrangement Enjoy a balanced work environment that supports hybrid working and empowers you to manage your schedule effectively. Long-Standing, Stable Client Join a mature, well-run account with strong processes, long-term continuity, and a supportive client partnership. Work With the Best in IFM Be part of a global leader known for excellence, innovation, and industry leading standards in facilities and asset management. Career Growth & Development Access world-class training, internal mobility pathways, and opportunities to grow your career within a global organisation. About the Role As the Facilities Manager, you will oversee the end to end delivery of maintenance services across the client’s asset portfolio. You’ll work closely with suppliers, internal stakeholders, and site teams to ensure seamless operations, strong compliance, and exceptional service outcomes. General Responsibilities Oversee the full lifecycle of maintenance services delivered by external suppliers across the asset portfolio Monitor supplier performance against KPIs and service level agreements Act as an escalation point for Regional Facility Leads and Coordinators Support direct reports in managing site operations to minimise disruption to business activities Uphold company values and comply with all health, safety, and environmental policies Deliver both Planned Preventative Maintenance (PPM) and Reactive Maintenance in line with operational and asset management requirements Ensure all maintenance activities meet contractual and compliance obligations Perform additional duties as required by the direct manager Key Responsibilities Operations & Service Delivery Oversee 24/7 Operations Centre performance for logging and managing service requests Ensure service requests are classified, logged, and actioned within agreed response times Contract & Supplier Management Manage supplier performance, contract scope, cost control, and compliance Ensure quality control processes are implemented and service standards are met Financial & Reporting Monitor maintenance budgets and approve purchase orders within delegation limits Facilitate monthly/quarterly supplier meetings and ensure accurate reporting Ensure all service documentation is collected, reviewed, and archived Who We’re Looking For Experienced Facilities Manager with strong supplier and contract management skills Confident communicator who can build strong relationships with clients and stakeholders Organised, proactive, and solutions focused Strong understanding of maintenance processes, compliance, and operational risk Ability to work independently while contributing to a collaborative team environment We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program. We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield” #J-18808-Ljbffr