Network Technician

Job Req ID Home Affairs- Location ACT Employment Type Ongoing (Permanent), Full-time Classification APS Level 6 – $94,563.00 and $107,713.00 plus 15.4% super (part time pro‑rated) Contact Officer Newton Braga and Jason Parkes on and Office Arrangements Onsite – Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role. Applications close on 2/12/2025 at 11:59pm AEDT (midnight) – Late applications will not be accepted. About our opportunity This process is being used to fill5immediate position/s. Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA. About our team GM Technology & Major Cap Group|ICT Division| Technology Operations & Support | Classified Systems Delivery The Classified Systems Delivery Section (CSD) is responsible for the delivery and support of Secret Information and Communications Technology (ICT) for use by the Department of Home Affairs and a range of external stakeholders. These include Australian Government Departments, New Zealand Government Departments, and other Commonwealth and state agencies. CSD is a multidisciplinary team comprised of resources across ICT disciplines including server, network, compute, storage, cryptographic, deployable, and desktop solutions. The team provides the Australian Secret Network and Customs Secret Network Service Desks, platform, network and end user services as well as support for the Department's COMSEC requirements. CSD supports a range of critical government capabilities, including counter terrorism policy, coordination and response, Australian Border Force maritime platforms, and national crisis response including the continuation of Executive Government during a national emergency or disaster. Please visit our website for more information about the Department of Home Affairs or Australian Border Force. Our ideal candidate Very good Information Communications Technology (ICT) network infrastructure and operations skills and significant experience managing and supporting multiple site ICT network infrastructure. Team oriented. Customer focussed for ICT service delivery. Prepared to travel interstate to support IT infrastructure tasks. Prepared to work in an on‑call roster to support service operations. Duties and responsibilities Install and maintain ICT network infrastructure and implement changes in a range of ICT facilities across Australia and aboard ABF vessels. Support fixed and mobile ICT systems and services for a range of end users in the Department of Home Affairs, Australian Border Force and across a range of other government departments and agencies. Manage and handle High Assurance Cryptographic Equipment (HACE) in order to maintain communications security (COMSEC) of networks and fixed, deployable and/or mobile end user devices. Monitor and control secure network and gateway infrastructure, fixed, deployable and/or mobile end user, voice and video communications systems and services. Manage ICT incidents, changes and problems, assets and configuration items, and support knowledge management and continuous services improvement of ITSM practices and processes. Additional information Demonstrated experience working in an ICT network infrastructure team, supporting the resolution of complex technical incidents, and implementing complex technical changes. Extensive knowledge and experience managing ICT network environment comprising, but not limited to, supporting network topologies with different vendor technologies such as: Static/dynamic routing Dynamic Multi point Virtual Private Networks Internet Protocol Security Load Balancers Hot Standby Router Protocol Spanning Tree Protocol Wide Area Network optimisation Quality of Service configuration Proven experience with network infrastructure in large organisations or a similar to Government ICT environment. Good communications and excellent collaboration skills. Recent experience working in secure ICT environments. Experience handling and managing High Assurance Cryptographic Equipment (HACE). Significant understanding of Australian Government security policy including the Protective Security Policy Framework (PSPF), Information Security Manual (ISM) and Australian Communications Security Instructions (ACSI). Cisco certification(s). ITILv4. ITSM experience. Ability to perform repetitive physical tasks including heavy lifting in compliance with WHS policies. Ability to travel domestically, sometimes at short notice. Ability to participate in a 24x7 on‑call roster and be recalled to support service operations. Current Australian driver's license. How to apply Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 2/12/2025 at 11:59pm (midnight) AEDT – Late applications will not be accepted. As part of your application you will be required to prepare and submit a one‑page applicant response document in relation to the advertised role, outlining: How your skills, knowledge, and experience will be relevant to this role Why you are interested in the role and what you can offer us Any specific examples or achievements that demonstrate your ability to perform the role Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – in the document footer. Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification. Eligibility To be eligible for the position you must be an Australian Citizen. ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC). Home Affairs Workers will also be required to obtain and maintain an Onboarding Check. In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary. Diversity and inclusion The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: Technical assistance Email: Phone: (within Australia) or +61 (outside of Australia) Please include any applicable screen captures, a response will be provided during business hours. Notes The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS. The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement. Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at #J-18808-Ljbffr