Case Manager

**We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information.**Case Manager page is loaded## Case Managerlocations: Brisbane, Queensland, Australiatime type: Full timeposted on: Posted Todayjob requisition id: R **About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.**Case Manager - 12 Month Maternity Leave cover.****The Opportunity**Due to ongoing growth within the business we have an exciting opportunity for a Case Manager to join our Government & Defence team in our Brisbane Office. You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strive to ensure that all ADF Members experience a superior relocation.As a Case Manager, your responsibilities will include:* Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.* Expectation management ensuring Members and their families understand service scope and the relocation life cycle.* Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.* Responding to routine telephone and email enquiriesAbout you:* Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)* The ability to interpret policy and legislation* Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders* Strong attention to detail & time management skills* Proficiency in all Microsoft applications* **Mandatory: Must be an Australian Citizen or Permanent Resident**Benefits:* Flexible work options available* Supportive team environment* Full training provided* Office location: Edward St Brisbane **-** close to public transportWe’re always looking to connect with passionate professionals across relocations, global mobility, and travel services. If you're interested in future opportunities with Toll Group, submit an expression of interest to join our talent pool and we’ll be in touch when a suitable role becomes available.At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.()(blob: / 3:20We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Visit to learn more.#J-18808-Ljbffr