Senior Dispute Resolution Case Manager, General Insurance
vor 3 Wochen
Overview Senior Dispute Resolution Case Manager – 12 month contract. The Senior Disputes Resolution Case Manager – Partnerships is responsible for managing complex escalated complaints related to Life Claims and complaints directed to the CEO, Board, or Executives. Reporting to the Partnerships Disputes Resolution Manager, this role oversees intricate Internal Dispute Resolution (IDR) cases, prepares responses, and liaises with senior leaders. The position supports the wider team by analysing IDR data, conducting case studies, and delivering training to enhance skills and reduce cases escalating to external dispute resolution. Join Zurich Australia to contribute to a values-driven global organisation that is focused on career growth, wellbeing, and digital transformation. Responsibilities Manage complex escalated complaints related to Life Claims and executive-level inquiries. Oversee Internal Dispute Resolution (IDR) cases, prepare responses, and liaise with senior leaders. Analyse IDR data, conduct case studies, and deliver training to reduce escalation to external dispute resolution. Quality check IDR cases, mentor staff, and triage legal support when needed. Review partner complaint processes to ensure regulatory compliance (ASIC RG271, LICOP, GICOP) and mitigate risks to Zurich’s license. Drive continuous improvement through root cause analysis and reporting in line with the Partnerships Framework. Qualifications Advanced level of skill and knowledge across insurance claims. Customer service and complaint resolution experience with ability to resolve complaints, repair damaged relationships, and retain at-risk customers. Experience applying the Insurance Contracts Act (ICA) and thorough knowledge of ASIC Internal Dispute Resolution (RG271) and relevant industry codes. Ability to analyse data, perform root cause analysis, identify trends, and produce actionable insights. Experience preparing written correspondence and exceptional communication and stakeholder management skills, including conducting meetings with senior management. Belong. Zurich – Benefits and Culture 5 weeks of annual leave plus 15 days of personal/carer’s leave and access to Family Care (parenteal leave). Hybrid working arrangement – 3 days in the office and 2 days work-from-home per week for full-time employees. AUD $500 wellbeing payment per year, AUD $295 starter e-voucher for work-from-home setup, and other benefits through Shine portal. Award-winning training programs and development opportunities; inclusive, diverse teams with global mobility across 200+ countries. Volunteer opportunities and eco-friendly offices; plant a tree for every new employee. Zurich is an equal opportunity employer. We are committed to a fair and accessible recruitment process. If you require special accommodations to participate in the recruitment process, please let us know at the time of application. Join Zurich on this journey to build a brighter future together. Apply today to start your adventure. #J-18808-Ljbffr
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Council of the City of Sydney, Österreich Zurich Insurance Company VollzeitA leading global insurer is seeking a Senior Disputes Resolution Case Manager to manage complex escalated complaints linked to General Insurance Claims. The position oversees Internal Dispute Resolution (IDR) cases, ensuring compliance and mitigating risks. Candidates should possess expertise in insurance claims, exceptional communication skills, and a...
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Council of the City of Sydney, Österreich Zurich Insurance VollzeitSenior Dispute Resolution Case Manager, General Insurance - 12 month contract Join to apply for the Senior Dispute Resolution Case Manager, General Insurance - 12 month contract role at Zurich Insurance . Posted 2 days ago. Be among the first 25 applicants. A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career...
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Senior Dispute Resolution Lead – General Insurance
vor 15 Stunden
Council of the City of Sydney, Österreich Zurich Insurance Group VollzeitA leading global insurance company is seeking a Senior Disputes Resolution Case Manager to manage complex escalated complaints related to General Insurance Claims. This role involves overseeing Internal Dispute Resolution cases, preparing responses, and mentoring staff. The ideal candidate will have experience in insurance claims, exceptional communication...
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Council of the City of Sydney, Österreich Zurich Insurance Company VollzeitA new transformational adventure awaits you... How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for , Zurich - a leader in the...
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External Dispute Resolution Case Manager
vor 3 Wochen
North Sydney Council, Österreich Zurich Australia VollzeitExternal Dispute Resolution Case Manager - Life Insurance A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you’ll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? Join Zurich, a global leader in the insurance industry, as we...
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Council of the City of Sydney, Österreich Zurich Insurance Group VollzeitA new transformational adventure awaits you... How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for , Zurich - a leader in the...
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External Dispute Resolution Case Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Zurich Insurance VollzeitExternal Dispute Resolution Case Manager - Life Insurance Join to apply for the External Dispute Resolution Case Manager - Life Insurance role at Zurich Insurance 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Apply now » Overview A new transformational adventure awaits you… How does 5 weeks of...
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Council of the City of Sydney, Österreich Zurich 56 Company Ltd VollzeitSenior Dispute Resolution Case Manager, General Insurance - 12 month contract A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 ‘World’s Best...
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Council of the City of Sydney, Österreich Zurich 56 Company Ltd VollzeitSenior Dispute Resolution Case Manager, General Insurance - 12 month contract A new transformational adventure awaits you How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 'World's Best Employers' and...
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External Dispute Resolution Case Manager
vor 3 Wochen
North Sydney Council, Österreich Zurich 56 Company Ltd VollzeitExternal Dispute Resolution Case Manager - Life Insurance A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you’ll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 ‘World’s Best Employers’ and...
