Team Support

Team Support & Administration Team Leader Commercial Collective is seeking a highly organized, proactive, and people-focused Team Support & Administration Team Leader to support our Sales and Leasing team and oversee the daily operations of our administration department. About the Role As the Team Support & Administration Team Leader, you will provide high-level administrative support while coordinating and guiding the broader administration team. You will play a key role in ensuring property campaigns, client communications, marketing activities, documentation, and compliance processes are delivered accurately, efficiently, and to a consistently high standard. You will also lead, mentor, and support admin staff, oversee daily workflow, and ensure our internal processes and values are upheld across all administrative functions. Key Responsibilities Prepare, proofread, and distribute documentation including appraisals, agency agreements, vendor reports, and correspondence Manage listing file accuracy, compliance documentation, and campaign readiness Coordinate marketing materials, signboards, bookings, and campaign schedules Liaise with photographers, solicitors, conveyancers, auctioneers, and internal teams Handle key management, CRM updates, and enquiry responses Support auction preparation including documentation and vendor communication Maintain professional engagement with all clients, suppliers, and colleagues Assist in onboarding and supporting new property coordinators and agents Team Leadership Oversee day-to-day operations of the administration team Provide coaching, training, and performance support to staff Allocate tasks and manage workflow, including leave coverage and priority setting Lead team meetings and regular check-ins Monitor compliance with internal processes and industry requirements Ensure accuracy, quality control, and timely completion of tasks Identify opportunities for process improvement and operational efficiency Act as the point of escalation for administrative queries and workflow challenges Support management with onboarding, reporting, and performance discussions About You Professional and approachable with strong communication skills Detail-oriented, accurate, and committed to high standards Highly organized with strong time management abilities Proactive and solutions-focused, anticipating needs before they arise Reliable and adaptable, able to handle changing priorities Tech-savvy, confident using Microsoft Office, CRM systems, and new software A natural leader, capable of motivating staff and maintaining team cohesion Essential Previous experience in an administrative support role Strong document preparation, formatting, and data-entry skills Proficiency in Microsoft Office Excellent written and verbal communication Ability to liaise confidently with clients and stakeholders Strong organisational and multitasking skills Numeracy and basic accounting ability Professional phone manner and presentation Desirable Experience in team leadership, mentoring, or coordination Real estate or property administration experience Familiarity with CRM and listing platforms Understanding of sales/marketing campaign processes Experience with auction or vendor documentation Why Join Commercial Collective? Be part of a collaborative, supportive, and high-performing team where professionalism, innovation, and strong relationships are valued. We are committed to investing in our people and empowering them to do their best work. Modern office across from the harbour and within walking distance of the beach Quarterly KPI bonuses Apply now and be part of the Commercial Collective team. Contact our Executive Operations Manager, Kirsty Ford, for a confidential chat. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Newspaper Publishing #J-18808-Ljbffr