Client Engagement Specialist
vor 2 Wochen
Overview Join to apply for the Client Engagement Specialist role at Australian Unity . An exciting full-time opportunity with our Mental Health Team. You will be the first point of contact for MindStep clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued, with an emphasis on laying the foundation for a positive, timely, and impactful relationship with our service. This opportunity will be based in Melbourne with a hybrid work model. What your role looks like Intake responsibilities including outbound contact with referred clients experiencing mental health challenges, scheduling appointments and program enrolment Management of inbound phone/email enquiries General administrative support to the MindStep & Healing Minds Team Leader as well as the Partnerships & Operations Coordinator Proactively work with internal stakeholders to enhance opportunities for cross-referrals About You Experience in a client-facing/phone-based customer service role is essential Experience using Genesys and Salesforce would be highly valued A demonstrated ability to communicate sensitively and professionally with people affected by common mental health challenges Exceptional communication skills with the ability to build rapport on first interaction Strong interpersonal capabilities and ability to work cross-functionally with others to ensure a seamless client experience What’s on Offer Competitive salary + Work Laptop Enjoy additional yearly Well-Being and Community leave days 14-week paid parental leave, with equal benefit for both parents Employee Referral Program Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants. Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more Available access to LinkedIn Learning courses through our great Learning platform CVs sent via email will not be reviewed. To be included in the selection process, please submit a formal application using your Updated Resume by clicking APPLY. Applications will close once vacancies have been filled. Contact Diti Vora (Talent Acquisition Specialist) on for any role related queries. Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please see #J-18808-Ljbffr
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Senior KYC Client Engagement Specialist
vor 1 Woche
City of Melbourne, Österreich Australia and New Zealand Banking Group Limited VollzeitA leading financial institution in Melbourne seeks a Senior Specialist in Client Engagement to mitigate financial crime risks and ensure regulatory compliance in KYC processes. Ideal candidates will have over 5 years of experience in customer-facing roles, strong stakeholder engagement skills, and a comprehensive understanding of AML/CTF legislation. Join to...
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Senior KYC Client Engagement Specialist
vor 1 Woche
City of Melbourne, Österreich Australia and New Zealand Banking Group Limited VollzeitA leading financial institution in Melbourne seeks a Specialist - Client Engagement to enhance the KYC process for Institutional customers. This role involves customer outreach, regulatory compliance, and process improvement. Ideal candidates will have significant KYC experience, strong communication skills, and an analytical mindset. Flexible working...
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Specialist - Client Engagement, KYC GCC
vor 1 Woche
City of Melbourne, Österreich Australia and New Zealand Banking Group Limited VollzeitSpecialist - Client Engagement, KYC GCC Division: Institutional About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with...
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City of Melbourne, Österreich Australia and New Zealand Banking Group Limited VollzeitA leading banking institution in Melbourne seeks a Specialist in Client Engagement for KYC. The role involves customer outreach, ensuring compliance with banking policies, and providing excellent customer experiences in KYC processes. Ideal candidates will have strong communication skills, knowledge of KYC regulations, and experience with industry banking...
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Senior Specialist, Client Engagement
vor 1 Woche
City of Melbourne, Österreich Australia and New Zealand Banking Group Limited VollzeitSenior Specialist, Client Engagement - KYC Division: Institutional About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Senior Specialist – Client Engagement, KYC within our Institutional KYC Operations...
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Specialist - Client Engagement - KYC
vor 1 Woche
City of Melbourne, Österreich Australia and New Zealand Banking Group Limited VollzeitSpecialist - Client Engagement - KYC Division: Institutional About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The KYC specialist will need to demonstrate deep technical expertise on KYC (Country and industry)...
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Specialist - Client Engagement - Kyc
Vor 3 Tagen
City of Melbourne, Österreich Australia And New Zealand Banking Group Limited VollzeitSpecialist - Client Engagement - KYC Division: Institutional About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal : to improve the financial wellbeing and sustainability of our millions of customers. About the Role The KYC specialist will need to demonstrate deep technical expertise on KYC (Country and industry)...
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Client Engagement Lead
vor 16 Stunden
City of Melbourne, Österreich Integratedliving Australia Ltd VollzeitClient Engagement Lead IntegratedlivingAustralia – Remote (Home-Based) Full Time | Maximum Term Contract About integratedliving integratedliving delivers high-value health and wellbeing services across rural, regional, and remote Australia. We help people live the life they choose through improved health outcomes and a personalised client experience. About...
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Client Engagement Manager
Vor 7 Tagen
City of Melbourne, Österreich Fleet VollzeitABOUT US At Custom Fleet, we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join Custom Fleet, you're joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse...
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Client Engagement Manager
vor 2 Wochen
City of Melbourne, Österreich Custom Fleet VollzeitABOUT US At Custom Fleet, we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join Custom Fleet, you’re joining a business that is Going Places. With us, what you do and who you are matter. Being part of our...
