Senior Advisor Portfolio Operations

Job Information Role: Senior Advisor Portfolio OperationsRole type: OngoingSalary: DCS clerk grade 9/10, annual base salary starting at $129,464 - $142,665 base + plus employer’s contribution to superannuation and annual leave loadingLocation: Sydney, McKell Interview Notice Please note, due to the Christmas shutdown period, interviews will occur towards end of January 2026. About Us Digital NSW, (within the Department of Customer Service) leads and delivers cross‐government digital experience, services, and products. We drive a consistent, unified approach to digital and ICT across NSW government. We support all of NSW government by planning, prioritising and investing in digital transformations that deliver meaningful outcomes for customers. About the Role This role provides indirect support and coordination to all business units within Digital NSW, as well as regular interaction with other Government departments and agencies. The ideal candidate will be comfortable managing a vast array of simultaneous time sensitive priorities across a broad range of topics and stakeholders including senior leaders. Candidates must be comfortable navigating a complex environment, including times of ambiguity whilst providing clear and well‑informed advice. Candidates should thrive in a fast‑paced, high‑volume environment, where working collaboratively is critical to success. Key Accountabilities Design, implement, and continuously improve business systems and procedures to enhance operational efficiency, cost management, and service delivery, making evidence‑based recommendations for improvement. Provide expert advice and support on policies, procedures, and business systems to stakeholders, ensuring compliant operations and contributing to ongoing process and system enhancements. Coordinate strategic and operational planning activities, resource allocation and performance reporting, to support service delivery and inform executive decision‑making. Monitor and evaluate business performance through KPIs, service level agreements, and trend analysis, enabling the development of action plans and continuous improvement initiatives. Lead and contribute to business and customer service improvement initiatives, ensuring high‑quality service delivery and alignment with organisational goals. Manage high‑level communications and stakeholder engagement, including ministerial and parliamentary correspondence, briefing notes, and publications, ensuring accuracy, timeliness, and alignment with agency standards. Maintain and manage communication channels and information flows, ensuring confidentiality, responsiveness, and effective coordination across the executive’s office. Develop and deliver training, guidance, and technical advice to build capability, support professional development, and ensure consistent application of improved business procedures and assessment protocols. Key Challenges Delivering quality business support services and negotiating workable timeframes, given competing client demands and priorities, the need to address unforeseen issues, the high volume of work and the need to work independently. Continually monitoring and reviewing processes, systems and procedures across a broad range of activities to develop practical and effective solutions given the complexity of services and systems. Keeping updated with processes, policies and procedures across a wide range of administrative tasks. Highly Desirable Experience providing executive support to senior executives. Highly advanced writing skills. Extensive experience using eApprovals, Trim, PO Systems, Altus, RiskWise. Contemporary experience and understanding of the NSW Government context including experience dealing with Ministerial Offices & Department Liaison Officers. Advanced coordination skills. About You (Essential Criteria) Flexible, adaptable, able to operate in a high‑paced, high‑volume environment. Highly organised with an ability to prioritise tasks and with strong attention to detail. Strong MS Office, Teams, SharePoint, eApprovals, Trim, Altus. Strong written and verbal communication skills. Applying for the Role Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the key accountabilities and address the about you section. Click Here to access the Role Description. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date Wednesday 17th December 2025 (9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or . For More Information Information on some of the different types of disabilities. Information on adjustments available for the recruitment process. #J-18808-Ljbffr