Support Officer

Support Officer (FRS/OPS Support) (AO3) Qld Fire and Rescue - Rockhampton, Queensland Fire Department Queensland Fire Department – Rockhampton QLD $76,217 - $84,571 a year Full time, Contract, Part time, Casual/Temporary Overview Regional operations comprises four QFR Regions focused on the management and delivery of capability for the service in the region. Delivery is across four broad themes – service delivery, community safety, professional development and business management – and is achieved in partnership with other state government departments, local governments and communities to improve resilience and enhance operational capacity during times of emergency. Each region is led by a Regional Assistant Commissioner who coordinates across services, connects with stakeholders and ensures the needs of the community are met through local decision‑making and place‑based service delivery. Key Accountabilities Provide high level administrative support, including assisting in the preparation, review and coordination of correspondence, reports and other materials, and secretariat duties as required, in accordance with departmental requirements. Undertake general office duties: mail distribution, filing, diary control, travel arrangements and functions, and maintenance of office equipment and asset records to ensure efficient office management. Coordinate administrative tasks for processing work‑unit records, human resource (leave, staffing arrangements or training courses), and finance administration activities, ensuring compliance with departmental policy and procedures. Utilise databases to create, update, analyse and report on business activities and provide operating support to ensure compliance and effective maintenance of records and access to information. Liaise and maintain positive working relationships with internal and external stakeholders at all levels, including members of the public, to support key processes, procedures and delivery of unit outcomes. Coordinate the development, maintenance, training and advice of administrative processes, procedures and use of systems to ensure compliance and the provision of quality support services to the work area. Prioritise workload effectively and perform duties responsibly in the absence of supervision, using a high level of initiative to resolve issues and provide recommendations for continuous improvement. Undertake support and administrative duties during emergencies and disasters, which may involve short‑notice activation and rostering outside of business hours. Key Requirements C Class driver’s licence (non‑restricted) Government purchasing qualifications (level 1) Knowledge or experience in the use of human resource and finance systems and database management Special Requirements The incumbent will be required to support the activation of the Regional Operation Centre (ROC) or State Operations Centre (SOC) when required; this may include being deployed to assist with functions of part of a Response Team as directed by the Assistant Commissioner and may require work outside of normal hours (e.g. night shift), including weekends and/or working extended hours. Capabilities To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role: Leadership Competency Stream – Individual Contributor (leading self) Vision Stimulates ideas and innovation Makes insightful decisions Results Builds enduring relationships Drives accountability and outcomes Accountability Fosters healthy and inclusive workplaces Demonstrates sound governance Values Respect Integrity Courage Loyalty Trust #J-18808-Ljbffr