ServiceNow Senior Solution Consultant

Vor 4 Tagen

Council of the City of Sydney, Österreich Nexon Asia Pacific Vollzeit

We are looking for a Senior Solution Consultant to join their team to deliver ServiceNow based solutions and services for customer facing projects. Key Responsibilities Quality & Capability Act as the SME point of escalation for project related issues Accountable for ensuring project design, quality and repeatability documentation and processes are available, accessible and understood by your team Ability to lead a customer engagement from start to finish, acting as a subject matter expert within your field for processes, technical best practices; architecture design and organisational change to ensure successful uptake of projects by a customer Provide well-conceived, clearly articulated, pragmatic solutions and recommendations to complex business problems Customer & Engagement Developing strong relationships with business leaders Support Sales and Presales activities supporting our sales team Identifying opportunities and influence clients to adopt ServiceNow platform modules, functionality and upgrades and associated professional services; Presentation of proposed solutions to stakeholders at various levels within a customer organisation; Responsible for delivering successful outcomes in client engagements Ability to conduct customer facing workshops with business stakeholders and subject matter experts to confirm processes, requirements and to manage expectations; Essential Skills and Experience Relevant tertiary degree, and / or recognised industry qualifications and experience 5+ Years ServiceNow expertise Minimum of 10 years' commercial experience in a software discipline, with 5+ years experience on multiple Enterprise service management implementations on ServiceNow end to end deployment; Demonstrated ServiceNow experience and certifications (Certified System Administrator and a Certified Implementation Specialist certifications) Excellent stakeholder engagement skills in building and maintaining relationships, both internally and externally; Exceptional interpersonal skills, verbal communication and written communication Pre-sales and Post-Sales activities with a high level of attention to detail with pride in the accuracy and presentation of information; Demonstrated experience in Agile techniques; Demonstrated ability to deliver to deadlines and adapt to changing priorities; Demonstrated expertise in data / workflow modelling skills at least to the level of multi-level swim-lane process models or BPMN; Demonstrated ability to conduct workshops, product demonstrations and stakeholder interviews with confidence acute attention to detail, engaging in feedback, listening well, capturing and document detailed requirements for both customers and development teams Demonstrated ability to capture customer requirements, translate those into effective ServiceNow designs and form Build / Configuration activities; Demonstrated ability to lead a team, work independently as well as work within a team context; #J-18808-Ljbffr

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