Head of Product

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes. But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down‑to‑earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way. We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER About the Role We're looking for a Head of Product to lead a portfolio of products and the squads that deliver them, acting as a product leader and GM for your tribe. You'll be accountable not only for product vision and execution, but also for delivering commercial, customer, and operational success. This means owning both the financial outcomes and customer success metrics for your portfolio, collaborating across the business to ensure our products launch, scale, and deliver value in the market. You'll combine strategic direction with hands‑on leadership, ensuring the team moves fast, executes well, and invests wisely. You'll work closely with Engineering, Design, Go‑to‑Market, and Customer teams, balancing market insights, customer needs, and commercial objectives. Your leadership will shape ROLLER's competitive advantage, and your influence will extend across the full product lifecycle, from defining vision to ensuring adoption and measurable ROI. What You'll Do Drive your tribe of squads to achieve both financial targets (revenue, margin, ROI) and success goals (adoption, NPS, retention). Make strategic investment decisions within your portfolio to deliver the highest possible return for the company and customers. Shape product positioning and value propositions with Marketing, ensuring alignment on pricing, packaging, and GTM strategy. Drive a collaborative and effective go‑to‑market motion, from defining the problem to enabling internal teams, launching, and scaling in‑market. Engage early with design partners, manage beta programs, and use insights to inform launch strategy and prioritisation. Directly manage PMs and provide dotted‑line leadership for UX, Tech Leads, LXD, Data Analysts, SRE, and PMM, ensuring the entire cross‑functional group is aligned and high‑performing. Define a multi‑year vision for your portfolio, aligned to company goals and market opportunity. Translate strategy into an actionable roadmap with clear success metrics and post‑launch reviews. Balance innovation, technical debt, and operational efficiency across the portfolio. Stakeholder Collaboration: Act as the primary point of allignment for your portfolio, working closely with Engineering, Design, Marketing, Sales, Finance, and external partners. Maintain a tight feedback loop between customers, GTM Teams, and Product squads. Ensure strategy is well understood, market insights are captured, and decisions are data‑informed. Execution & Delivery: Partner with Engineering and Design to deliver accessible, performant, secure, and scalable products. Champion experimentation and data‑led decision making to de‑risk investments and optimise performance. Maintain pace and urgency without sacrificing quality or customer experience. Be the voice of the customer for your portfolio, grounded in quantitative and qualitative research. Monitor industry trends, competitors, and emerging technologies to anticipate shifts and opportunities. Leverage insights to evolve product‑market fit and maintain competitive advantage. About You Proven success as a Head of Product or GM in a high‑growth SaaS environment. Experience owning both commercial outcomes and customer success across a multi‑product portfolio. Strong technical fluency and credibility with Engineering and Design teams. Sharp commercial acumen, including ROI modelling, pricing/packaging strategy, and go‑to‑market execution. Exceptional stakeholder management skills, both internally and externally. A bias for action, comfort with ambiguity, and the ability to lead teams through change at speed.