Customer Service Officer

Customer Service Officer – Millicent, SA BankSA Millicent, South Australia, Australia Job Description As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of BankSA’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers’ financial wellbeing This is a part‑time branch‑based role and the hours are 9.30 am – 2.30 pm Tuesday to Friday. Responsibilities Assist customers with banking transactions including cash deposits and withdrawals. Maintain accurate cash handling and ensure end‑of‑day balancing. Educate customers on digital platforms such as online banking and our award‑winning mobile app. Identify opportunities to improve customers’ financial wellbeing through tailored solutions. Ensure compliance with regulatory requirements and internal policies. Qualifications Customer Service Experience: ideally in a customer‑facing role. Numerical Skills: proficiency in handling cash and ability to complete financial transactions accurately. Personality: energetic and genuine passion for helping people. Resilience: ability to remain calm and composed whilst handling challenging situations. Adaptability: willingness to learn and adapt to new banking procedures and technologies. Benefits Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates. A variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to grow your career within the bank. Lots of opportunities to give back to the community through volunteering initiatives. Why join us? BankSA is part of the Westpac Group, and we’re obsessed with becoming our customers’ #1 banking partner for life. In return, we’re committed to making BankSA the best place to work in the country. Inclusion Statement We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and the neurodiverse community. Apply To get started, simply click the APPLY or APPLY NOW button. #J-18808-Ljbffr