Team Leader, Claims
vor 3 Wochen
With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." Our Insurance division is seeking a Team Leader to oversee our Recoveries team. This team plays a crucial role in managing our motor recovery claims whilst ensuring exceptional customer service is delivered to all parties. With a key focus on coaching and building a high performing team, this role will suit a proactive, achievement-oriented person. Your strength in managing people, engaging your team and importantly setting and achieving results is essential, as is your knowledge of Insurance, Claims and Recovery. Key Responsibilities Driving team engagement, motivation and recognition Drive business outcomes by setting clear performance targets and ensuring consistent achievement of performance targets Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits and legislative requirements Apply strategic negotiation and communication skills to maximise success Provide coaching, mentoring, and performance feedback to team members to support continuous improvement. Analyse performance trends and data to identify opportunities for process enhancements and improved outcomes. Undertake end-to-end recruitment and onboarding activities to build and strengthen team capability. What We're Looking For Demonstrated frontline experience in customer service Proven leadership in managing teams, with a focus on coaching, performance development, and driving results. Effective communication skills and attention to detail Critical thinking and sound decision-making skills to assess complex situations Ability to build and influence relationships with a variety of stakeholders, internally and externally Demonstrates empathy, compassion, resilience, tactful discretion and confidentiality when dealing with employees or members A strong commitment to member-centric service, ensuring recovery efforts align with organisational values and deliver value back to members. What can we offer you? A workplace culture where our people feel valued, respected and empowered Work in flexible ways that meet work / life commitments and support wellbeing Be part of a purpose led organisation that gives back to the WA community An environment that values ongoing career development Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance Opportunities for community engagement and corporate volunteering Apply online – send us your CV showcasing what you can bring to the team. Applications Close COB Monday 27th October #J-18808-Ljbffr
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Practice Leader
Vor 5 Tagen
Perth, Österreich Team Leader VollzeitPractice Leader (Team Leader – Disability) – Perth We're on the lookout for a passionate and experienced Practice Leader to join our Operations Team in the greater Perth area. If you're ready to lead with purpose and make a real impact, we'd love to hear from you! Part‑time role SCHADS Level 3 Pay Point 2 Mt Pleasant base Lead a team of dedicated...
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Team Leader, Claims
Vor 7 Tagen
Perth, Österreich RACWA VollzeitWith over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose‑led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” Our Claims Assist team plays a vital role in supporting our members during challenging times, and we are...
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Team Leader, Claims
vor 2 Wochen
Perth, Österreich Royal Automobile Club of WA Inc. VollzeitTeam Leader, Claims page is loaded## Team Leader, Claimslocations: West Perthtime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: December 9, 2025 (10 days left to apply)job requisition id: JR With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create...
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Disability Practice Leader
Vor 5 Tagen
Perth, Österreich Team Leader VollzeitA community support organization in Perth is seeking a Practice Leader to guide a team in delivering person-centered services. This part-time role involves supervising dedicated support professionals, promoting best practices, and ensuring safety and compliance. The ideal candidate will have strong leadership skills and a commitment to diversity and ethical...
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Claims Team Leader — Lead, Coach
vor 2 Wochen
Perth, Österreich Royal Automobile Club of WA Inc. VollzeitA leading member organization in WA is seeking an experienced Claims Team Leader to lead and coach a dynamic team, optimizing claims processes. The successful candidate will have a robust background in claims leadership, effective communication skills, and the ability to drive results in a fast-paced environment. Benefits include free roadside assistance,...
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Claims Team Lead — Coach
vor 1 Woche
Perth, Österreich Rac Wa VollzeitA leading community service organization is seeking an experienced Claims Team Leader in Perth, WA. You will lead a dynamic team, ensuring efficient claims processing while maintaining a member-centric approach. Candidates should have proven leadership in claims operations and a strong customer service focus. This full-time position offers a flexible work...
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Claims Team Lead – Lead with Service
vor 1 Woche
Perth, Österreich Rac Wa VollzeitA leading community service organization in Perth is seeking an experienced Claims Team Leader to lead a dynamic team and ensure efficient claims processing while maintaining a member-centric approach. The ideal candidate will have proven leadership in claims operations and a strong customer service focus. This full-time position offers a flexible work...
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Perth, Österreich RACWA VollzeitA prominent member-focused organization in Perth is seeking a motivated Claims Team Leader to guide a team of claims specialists through efficient and member-centric claims processing. You will be responsible for driving performance, monitoring workflows, and ensuring compliance with internal policies. The ideal candidate has strong leadership skills,...
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Claims Recovery Team Lead
vor 3 Wochen
Perth, Österreich Royal Automobile Club Of Wa VollzeitA leading member organization in WA is seeking a proactive Team Leader for their Recoveries team. This role focuses on coaching, performance management, and ensuring exceptional customer service in motor recovery claims. Ideal candidates have strong leadership, effective communication skills, and a commitment to member-centric service. This position offers a...
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Claims Broker
vor 1 Tag
Perth, Österreich Implicor VollzeitSNAPSHOT OF WHAT YOUR NEW THE ROLE WILL ENTAIL Full details will be provided in detail at the client interview but will include – to ensure timely and favourable settlement of claims; keeping clients informed of status of claims in a timely manner; liaise with underwriters, assessors, legal advisers to achieve settlement; ensure compliance with all...
