Principal Delivery Manager

Overview Principal Delivery Manager - NSW Fair Trading - Digital team Grade: Clerk Grade 11/12 Salary range: $149, 739 - $173,174 + superannuation and leave loading Duration: Full-time, ongoing Location: 4 Parramatta Square (base) and Rawson Place, Sydney as required Work Mode: Hybrid working (subject to change based on team needs or broader divisional and DCS flexible work policies) About the team NSW Fair Trading is responsible for the administration of property and consumer protection laws in NSW. The Fair Trading Digital team works collaboratively with key internal and external stakeholders to provide the best digital solutions for our customers. About the role Fair Trading Digital is implementing a multi-year Digital Modernisation Strategy. As Principal Delivery Manager, you will drive day-to-day design, development and legacy system decommissioning for a new flagship digital platform. You will lead two to three build squads, working closely with product and engineering counterparts, as well as the Principal Program Manager. This critical role will also take on risk management, reporting and ways of working assurance for the project. It requires both hands‑on Agile technology roll‑out and broader project management excellence. You will enable an enjoyable and high performing culture and embody the “gold standard” for digital delivery in government. Your responsibilities Project leadership: Act as the authoritative expert on your project, representing the programme to executives through governance processes and ad‑hoc communications. Provide regular updates on delivery progress, team performance, financials and stakeholder engagement. Identify and manage risks and issues, escalating to the Principal Program Manager as needed. Initiate and manage work with key subject matter experts (e.g., ICT, Privacy, Procurement, Legal, Communications, Policy, and vendors) to de‑risk dependencies. Agile and team delivery: Assemble, motivate and guide Agile delivery squads. Facilitate ceremonies, manage sprint planning and oversee workflows to meet release roadmap targets. Foster a high‑performing, self‑organising team culture and continuously improve delivery practices, balancing governance, transparency, creativity and bias for action. Product delivery: Support product managers, designers and business analysts to capture requirements, define acceptance criteria, prioritise features and meet delivery cadence and user needs. Collaborate with lead engineers, architects, analysts, and testers to estimate effort, mitigate technical risks, address defects and ensure the timely release of high quality products. Stakeholder alignment: Align delivery with user needs and evolving business processes. Work proactively with business stakeholders and subject matter experts to pre‑empt and neutralise potential conflicts. Budget and resource management: Manage project budget reporting, monthly forecasting and resource allocation across workstreams. Support recruitment and enable onboarding to ensure delivery continuity. Go‑live and transition: Oversee flexible go‑live planning, data migration and legacy system transition, ensuring technical readiness and compliance. Change enablement: Partner with business owners and change managers to ensure operational readiness, staff training and customer awareness for the future state. Required attributes Proven experience leading complex technical delivery, ideally for system replacement and process transformation projects. CRM/BPM product experience. Strong knowledge of JIRA, Confluence and MS tools. Work habits that prioritise outcomes, through commitment to speed, flexibility and quality of deliverables with minimal supervision. Excellent stakeholder management and communication skills. Experience with, or ability to adapt to NSW Government practices and standards. What we need from you Please submit your résumé of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills. Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation. Click Here to access the Role Description. For enquiries relating to recruitment please contact Gabriella Schulzer via Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing date Monday 15th December 2025 (9.59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or . 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