Accommodation Manager

Surfers Paradise (On-site Accommodation Provided) Salary: $78,000 – $85,000 per year + Free On-Site Accommodation Employment Type: Full-time About the Role We are seeking a highly motivated and experienced Serviced Apartment Manager to oversee daily operations of our serviced/holiday apartment rentals. The ideal candidate will have strong leadership skills, exceptional customer service, and solid experience in hospitality or property management. Key Responsibilities Guest & Front Office Operations Direct and oversee reservations , reception , guest services , and check-in/out procedures Resolve guest inquiries, complaints, and special requests professionally Assess and review guest satisfaction to ensure service excellence Housekeeping & Property Management Oversee housekeeping performance , room inspections, linen requirements, and cleanliness standards Supervise and coordinate room service , building cleanliness, and amenity upkeep Manage security arrangements , CCTV review, and incident reporting Monitor garden and property maintenance , repairs, groundskeeping, and contractor management Lead, train, mentor, and supervise staff across housekeeping, reception, and maintenance Prepare staff rosters, performance evaluations, and ensure smooth team coordination Compliance & Safety Ensure compliance with occupational health & safety regulations , fire safety standards, and building policies Maintain proper documentation, risk assessments, and incident logs Oversee daily accounting , petty cash, bond management, and weekly reporting Manage purchasing, supply inventory, vendor accounts, and cost control Prepare financial summaries for management/ownership OTA & Revenue Management Ensure room availability and pricing are correctly updated on Airbnb , Booking.com , VRBO , Agoda , and other OTAs Coordinate with channel managers to maintain rate parity and maximise occupancy Monitor reservation trends and adjust pricing during peak/low seasons Owner, Guest & Stakeholder Engagement Engage and communicate with unit owners regarding updates, repairs, and occupancy Provide guests with local tourism information, arrange tours, transportation, and activity bookings Coordinate with external agencies, body corporate, and service providers Additional Relevant Tasks (recommended for this role) Conduct monthly inventory of supplies, linen, and equipment Oversee emergency procedures and after-hours guest support Assist with marketing activities, social media updates, and guest feedback responses Generate occupancy, revenue, and guest satisfaction reports for management Maintain compliance with building by-laws and short-stay accommodation regulations Qualifications & Skills Experience in serviced apartments, hotels, Airbnb management, or property management Strong leadership, communication, and organisational skills Ability to multitask in a fast-paced environment Knowledge of OTAs, channel managers, and Microsoft Office/Google Workspace Customer-focused attitude with excellent problem-solving skills Understanding of OH&S, building compliance, and emergency procedures What We Offer Free On-Site Accommodation (valued benefit) Competitive salary $78,000 – $85,000 per year Supportive management and long‑term career opportunities A dynamic and friendly working environment in the heart of Surfers Paradise Application Questions Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Apartment Manager? How many years of hotel management experience do you have? Which of the following Microsoft Office products are you experienced with? Are you familiar with the Health, Safety, Environment and Quality (HSEQ) standards? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment? #J-18808-Ljbffr