Receptionist

The successful applicant must have a positive attitude, a professional and friendly manner with a flexible approach to work collaboratively as a key member of the team. The post holder will have responsibility for front line reception duties. You should have excellent communication and customer service skills and demonstrate a high degree of tact, diplomacy and confidentiality as the first point of contact to our service users, carers, health professionals and third party organisations. You must be comfortable and confident in a fast paced environment while maintaining a calm approach. Some flexibility is required at times to cover holidays and sickness. Applicants will be expected to have a good standard of education, including English and Maths and good IT skills are important. This is a very busy role and someonewho has previous experience working in a GP practice or similar healthcaresetting would be an advantage. Hours 20 hours per week working Mondays, Tuesdays, Thursdays and Fridays 1.30 pm to 6.30 pm. Please note that interviews will take place Thursday 4th December. Main duties of the job Duties and responsibilities Maintaining our appointment system Processing requests for appointments and ensuring callers are directed to the most appropriate clinician/service Filing and retrieving paperwork Work with confidential and sensitive information, maintaining confidentiality at all times To ensure high levels of accuracy are maintained in all aspects of work. Process repeat prescription requests in accordance within Practice guidelines Successful applicants must be willing to attend training to enhance the job role and keep up to date with current practices and policies. About us The Pavilion Surgery is a long established, well organised, friendly and efficient Practice with a list size of 10,300 patients. We are located in the city centre of Brighton, opposite the Royal Pavilion and gardens. Brighton beach and the Palace Pier are a 5 minute walk away. We are a friendly and caring practice, delivering high quality, patient centred care. We continually strive to improve processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement, inclusion where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. We offer - A welcoming and inclusive team environment Hands-on training and support You will have opportunities to develop your skills through training and mentoring. If you are committed to delivering excellent patient care service and want to be part of a dedicated and friendly GP Practice, we would love to hear from you. Job responsibilities Please refer to the Job Description attached to this advert for the requirements and details of the post. Person Specification Skills - Willingness to work flexibly - Excellent communication skills (written and oral) - Strong IT Skills - Polite and tactful - Effective time management - Ability to work as a team member and autonomously - Good interpersonal skills Personal Qualities - Polite and confident - Flexible - Motivated - Sensitive and empathetic in difficult situations - Ability to work under pressure Qualifications - GCSE grade A to C in English and Maths. - Excellent listening and communication skills (orally and written). - Experience of use of IT systems, Outlook, MS word and Excel. - Experience of working in a healthcare reception role. - Ability to prioritise and work to tight deadlines when faced with conflicting demands. - Experience of working in General Practice - Knowledge and experience in the use of EMIS clinical system - Qualified to NVQ Level 2 in Health and Social care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr