Technical Operations Manager

vor 1 Tag

Council of the City of Sydney, Österreich Best and Less Vollzeit

About the job Technical Operations Manager The Role You will be the technical owner of our end-to-end IT operations and underlying stack covering networks, identity, endpoint management, cloud/on-prem infrastructure, security operations, availability, monitoring, backup/DR, and service reliability. You'll lead the team and partners to run a stable, secure environment today while modernising and scaling the platform for tomorrow. This is a career-defining opportunity for someone with deep technical roots, strong operational judgement, a pragmatic commercial mindset, and the ability to lead a high‑performing team through change while staying close enough to the technology to make the right calls and unblock delivery. What you'll do: Own production operations: availability, incident response, root‑cause analysis, problem management, and continuous improvement. Design and implement target‑state architecture for infrastructure/ops (not just manage a roadmap). Build operational maturity: monitoring/alerting, patching, hardening, backups, DR testing, capacity planning, asset lifecycle. Be the escalation point for complex issues: you can read logs, trace dependencies, and drive fixes end‑to‑end. Lead vendors without outsourcing technical accountability. As Our Technical Operations Manager, You Will Have: 10‑15 years in infrastructure / systems / network / cloud operations with meaningful hands‑on responsibility. 5 of these years in leadership / senior roles. Proven ownership of a full stack environment (identity + network + endpoints + cloud/on‑prem + security + monitoring). Evidence you'vedesigned and delivered upgrades/migrations (not merely coordinated them). Strong leadership skills with a track record of building and motivating teams through change. A strategic and commercial mindset with the ability to align technology decisions to business outcomes. Experience in customer‑focused roles and vendor management. Technical Proficiency SD‑WAN Preferred (Fortinet) Security ops (EDR/SIEM, vuln/patch, hardening, incident handling) Your Day Will Consist Of: Leading the technical evolution of our core infrastructure and modernising tools and practices. Staying hands‑on with critical systems and troubleshooting when required, ensuring operational stability. Driving technology adoption and change delivery while coaching and developing a high‑performing team. Partnering with vendors and stakeholders to deliver value‑led improvements with urgency. Ensuring business users experience technology that is fast, simple, and dependable . Data analysis, business operations , and cost control, including budget creation and management. #J-18808-Ljbffr

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