Community Leader

Join to apply for the Community Leader role at MYOB . We’re a leading business management solution with a core purpose helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what’s good for one business is good for all businesses—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them. And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. About The Team Customers, or as we fondly call them, Solmates, are at the heart of everything we do. Our Solo by MYOB Service & Operations team represents their voice across the business, acting as a collaborative bridge between Operations, Tech, Product, and Marketing. We ensure the needs of our customers are understood, championed, and reflected in every decision. The Opportunity We’re looking for a Community Leader who can take ownership of building and evolving our Solmate community. This role is about more than managing forums – it’s about shaping a modern, digital‑first customer experience that blends technology, partnerships, and advocacy. You’ll be a natural collaborator and self‑starter, motivated to make an impact and excited to lead change in how we engage, support, and empower our customers. What You’ll Do Lead and inspire a team to deliver the digital customer experience of the future—Community excellence, Zendesk automations, and GenAI. Foster belonging by creating a vibrant, inclusive community where members feel supported and valued. Champion customer voices, ensuring feedback and insights influence product and business decisions. Drive engagement through initiatives that encourage collaboration, knowledge‑sharing, and advocacy. Guide and support community members with resources, expertise, and responsive communication—leveraging the power of many because the happiest customers are those that don’t need to contact us but when they do, we’re here to delight. Promote inclusivity and diversity, ensuring every member feels welcome. Measure and evolve community impact by monitoring engagement and iterating on strategy—report, visualise, share, improve. Lead change by evolving traditional support into a broader customer success discipline—every customer interaction is an opportunity for growth and revenue‑driving initiatives. What You’ll Bring Proven leadership experience in customer‑facing teams, with a track record of motivating and enabling others. Strong business acumen, especially with SMEs and sole‑operator customers. Deep knowledge of online communities, forums, and social platforms, with the ability to scale engagement. Technical fluency to provide accurate support and understand SaaS product strategy. Change‑management leadership skills—comfortable driving transformation and embedding new ways of working. Customer obsession—deep empathy for customers and their end users. Execution mindset—initiative, speed, and delivery of results. Strategic thinking combined with hands‑on responsiveness—vision and execution. Collaborative style—success in cross‑functional environments and strong relationships across teams. Our Culture & Benefits At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued and your ideas can make a difference, come to a place where Your Work Matters. See what it’s like to work at MYOB and what we’re all about.