Food & Beverage Supervisor (Cruise Director) | Darwin Harbour Cruises

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business. About Us Darwin Harbour Cruises operates the three-tier catamaran Charles Darwin, boasting a Sun Deck that’s perfect for watching the spectacular setting sun or enjoying the fresh sea breeze. We pride ourselves in showing our guests what true Territory hospitality is all about About Journey Beyond Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo and New Zealand coach tour specialist Grand Pacific Tours. About the Role We are seeking a motivated and experienced Food & Beverage Supervisor (Cruise Director) to join our team at Darwin Harbour Cruises. This is a full‑time position, commencing early February 2026. The Cruise Director is a hands‑on role that would be perfect for hospitality professionals looking to lead a team in a premium dining space on a luxury vessel in Darwin's Harbour – the best place in the world to watch the sunset Working alongside the Vessel Master and Chef, the Cruise Director plays a key role in achieving the company's mission of providing our guests with outstanding customer service, quality products and an unparalleled experience. The ideal candidate will be passionate and proud of the food and service they deliver, and be willing to go above and beyond for our guests. You will be a team player with a demonstrated positive "can‑do" attitude and have the flexibility to work varied hours, including nights, weekends, and public holidays. As a Cruise Director, you will oversee and supervise both customer service and Food & Beverage operations, ensuring compliance with Operational Procedures and Workplace Health and Safety (WHS) requirements. Duties include: Recruit, induct, and manage seasonal Cruise Attendants. Develop, implement, and maintain FOH 'Work Instructions' and service standards. Oversee training, development, and cross‑training of all FOH crew. Oversee ordering and stock management in line with PAR levels and cost controls. Maximise sales opportunities, including upselling food & beverage. Coordinate charter & event logistics, including support with site visits, bump‑in/bump‑out, and special service requirements. A standard working day can consist of up to 10 working hours. Shifts commence and finish at Stokes Hill Wharf, Darwin. Unfortunately, the business is not able to provide any sponsorships at this time. About You Sound written communication and presentation skills. Understanding of budgets and meeting targets. Strong organisational skills with the ability to work as a team player. Excellent customer service and problem‑solving skills. Excellent food & beverage knowledge is required with events knowledge preferable. Exceptional time management and prioritisation skills. Ability to juggle competing priorities and support dispersed teams. Understanding different software packages and the ability to quickly learn new ones. Ability to manage multiple events, work under pressure, set priorities and meet tight deadlines. A collegiate and collaborative style, working in a team environment. Ability to adapt to a frequently changing market environment. Marine experience not essential, but must not be affected by sea sickness Have the necessary working entitlements to work in Australia. Required Education/Experience First Aid & CPR. Responsible Service of Alcohol & NT Refresher. Food Safety Handling certificate (or willing to obtain). A pre‑employment medical and National Police Check may be required as part of this recruitment process. Are you ready to join us? Your journey begins here If you have any questions, please call our Travel Centre team on . To apply, please submit your resume, along with a Cover Letter, telling us a little bit about you. Applications close Sunday 18th January 2026...so don't wait, apply now As a Journey Beyond employee, you'll enjoy: Generous discounts on Journey Beyond travel and experiences A career with opportunities for progression, transfers, and secondments An attractive salary with an annual performance / salary review Study Assistance Policy Employee Referral Policy Parental Leave Program Purchased Leave Policy Private Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise #J-18808-Ljbffr