Field Technician

vor 2 Wochen

City of Lake Macquarie, Österreich Light & Wonder Vollzeit

Field Service Technician Location: Sydney, NSW Employment Type: Full-time About the Role We are seeking a skilled Field Service Technician to support, maintain, and service our gaming machines and related products across customer venues. This role involves diagnosing mechanical and electrical issues, performing repairs, completing installations, and delivering a high level of on-site customer service. You will act as the primary technical contact for customers and ensure all service activities are accurately recorded. Key Responsibilities Perform installations, conversions, upgrades, maintenance, and repairs of gaming machines Diagnose mechanical, electrical, and electro-mechanical faults Attend customer sites to resolve technical issues and provide troubleshooting Record service activities and maintain accurate documentation Provide operator and technical training to venue staff Escalate unresolved issues to ensure timely resolution Manage daily work schedules effectively to meet customer needs Process and test returned parts, including fault-finding and repair verification Identify opportunities to improve service processes and efficiency Travel within NSW and occasionally interstate or internationally Skills & Experience Proven experience as a Field Service Technician or similar role Strong electro‑mechanical troubleshooting and fault‑finding skills Basic understanding of computer systems, hardware, and networking Excellent communication and customer service skills Ability to work independently with strong organization and time‑management abilities Analytical thinking and problem‑solving capabilities Qualifications 5+ years’ experience working with EGMs, MTGMs, or similar technical equipment Understanding of gaming industry regulations and operating procedures Technical certification in electrical, mechanical, or related field (preferred) Valid driver’s license Ability to obtain and maintain required gaming technical licenses Seniority Level Associate Employment Type Full‑time Job Function Engineering, Information Technology, and Customer Service Industries Gambling Facilities and Casinos, Hospitals and Health Care, and Computers and Electronics Manufacturing #J-18808-Ljbffr

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    vor 2 Wochen

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    Vor 6 Tagen

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    vor 3 Wochen

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