Senior Field Engineer

vor 1 Woche


Haymarket, Österreich Appetency Recruitment Vollzeit
Job DescriptionLearning and growth opportunity and opportunity to work that promotes internal growth. Wide technical exposure and strong technical skills required across the technologies. Client-focused hybrid work environment.

About the RoleWe are looking for ambitious, always looking to learn, growth-oriented, energetic individuals. The culture of the organization promotes fun, collaboration, teamwork, learning, ownership, and growth-oriented. We are looking for someone who wants to be part of such culture. You will be acting as the hands-on Engineer for a number of clients. You will be working as a senior member in a team of nearly 8-10 field engineers and will help in making the client environment more robust and stable. As a senior member, you will also provide guidance to other field engineers and communicate client environment risks and improvements to the service delivery manager or projects manager.

Must-haves for the Role:

Strong client focus and excellent communication skills

Strong technical experience across a wide variety of technologies and ability to identify improvement opportunities in client environment

Enjoys standards, improvements, and enhancements that help the client and others

Role and Responsibilities:

The role will require you to provide both remote and on-site client support

Work with a ticket-based system, managing your own tasks and incidents (Autotask/ConnectWise)

Managing a portfolio of clients as an onsite technical resource

Experience with problem identification and remediation

Identify risks and improvements opportunities in client environment

Excellent customer engagement skills

Strong experience across a wide variety of technologies:

MS Windows Server Administration

Exchange Server / Exchange Online / Office 365

SQL Server Administration

Hyper-V & VMWare Administration

Networking Skills (Routing / NAT / VLAN)

Troubleshooting skills across multiple technologies

Experience and Skills Requirements:

At least 6+ years MSP relevant experience

Eagerness to learn and grow

Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint

Own reliable vehicle (Vehicle Allowance/Reimbursements will be provided as per Vehicle and Travel Policies)

Strong experience with creating, documenting, and implementing standardization across client environments

Enjoys structuring the environments and improving the IT stability of the client IT infrastructure environment

Exceptional communication skills and outstanding customer service skills.

Experience with Windows Server, Active Directory, Exchange server, TCP/IP, DNS, DHCP, Office365/Microsoft 365, Azure

Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly regarded

Full Australian work rights

On Offer:

Permanent position

Hybrid environment with 2 days per week WFH

Excellent office in Sydney North West & Hills District and Onsite parking

Fun, young, energetic culture that provides an opportunity to learn and grow

#J-18808-Ljbffr

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