Service Design Architect
Vor 3 Tagen
Join to apply for the Service Design Architect role at NEC Smart Cities . Office Location: Majura Park, ACT, AU, 2609 Date: 10 Dec 2025 Company: NEC Corporation The Service Design Architect is responsible for planning, designing, building, operating, and continually improving the IT Service Management Service Design capability for a Multi‑Vendor Environment (MVE). The role ensures that new or changed ICT services are fit for purpose, fit for use, supportable, measurable, and fully operable across all providers. The Service Design Architect leads the development of end‑to‑end service design artefacts, orchestrates cross‑provider design activities, and ensures design compliance with Department strategies, governance frameworks, and operational standards. Key Responsibilities Provide subject matter expertise to support the Department in developing Service Design strategies, policies, and design standards. Operate the end‑to‑end Service Design service in accordance with approved processes, standards, and governance arrangements. Design and submit Service Design artefacts for governance approval, including: Service Design Package (SDP) Service Acceptance Criteria (SAC) End‑to‑end service models SLAs, OLAs, KPIs, measurement standards Support models, RACIs, escalation paths Dependency and integration architecture Embed standardised design patterns for security, monitoring, capacity, continuity, automation, performance management, and operational support. Record, maintain, and manage the accuracy of all Service Design artefacts and related service data within the Service Management Tool. Assure other Service Partners and Digital Service Delivery Teams are meeting obligations for populating and maintaining Service Design information. Lead multi‑provider design reviews, workshops, and governance forums (e.g., Service Design Review Board). Measure and manage Service Design performance against plans, KPIs, and contractual obligations. Facilitate collaboration across the Department, Service Integrator, other Service Partners, and Digital Service Delivery Teams to co‑design integrated, supportable, governable services. Key Deliverables Service Design Implementation & Management Plan IT Service Management Service Design Plan (annual) Service Design Package (SDP) Service Acceptance Criteria (SAC) Design artefacts supporting Catalogue, CMDB, KB, monitoring and support models Design review packs, stage gate evidence, integration assessments TRR and ORR readiness documentation Monthly design performance reports Skills, Experience & Certifications Demonstrated expertise in ITIL® 4-based Service Design in complex, federated or multi‑vendor environments. Strong understanding of SIAM, multi‑provider operating models, and service integration principles. Experience leading cross‑provider service design working groups, workshops and governance forums. Ability to translate business goals, security requirements, and operational constraints into structured service designs. Advanced proficiency with Service Management tools (e.g., ServiceNow) and CMDB structures. Minimum AGSVA Baseline Clearance. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Design, Art/Creative, and Information Technology Industries Telecommunications #J-18808-Ljbffr
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Service Architect
vor 2 Wochen
Canberra, Österreich Softtest Pays VollzeitAustralian Citizens With NV1 Clearance residing in Australia only respond Contract start ASAP to 30 June 2023, Possible extensions. As a Service Architect working in the Enterprise Architecture & Strategy business area, youll collaborate closely with Senior Solutions Architects and Chief Enterprise Architects and ensure that ITIL is delivered across the...
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Service Architect: ITIL
vor 3 Wochen
Canberra, Österreich Softtest Pays VollzeitA leading consulting firm is seeking a Service Architect to develop an enterprise-wide services-based architecture. This role involves designing service solutions and ensuring comprehensive Service Design across various programs. Candidates should have experience in Service Architecture, strong ITIL knowledge, and excellent stakeholder management skills....
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Service Design Architect
Vor 3 Tagen
Canberra, Österreich NEC Smart Cities VollzeitA leading technology firm is seeking a Service Design Architect in Canberra to plan, design, and improve IT Service Management capabilities. The role focuses on ensuring ICT services are operable and compliant. Key functions include leading service design artefact development, collaborating across providers, and measuring service design performance....
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Service Designer
vor 2 Wochen
Canberra, Österreich Softtest Pays VollzeitPlease respond to the job if you are an Australian Citizen and residing in Australia. Australian Citizen, ability to obtain Baseline Clearance, Canberra role. The Indigo Program (Program) is a broad program of work to analyse current state capabilities and provide opportunities for improvement in the delivery of election and roll management services. This...
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Naval Architect — Lead Ship Design
vor 1 Woche
Canberra, Österreich Leidos Australia VollzeitA leading Australian engineering firm is seeking a Naval Architect in Canberra. In this mid-senior level role, you will lead ship design activities, ensure compliance with engineering standards, and engage with stakeholders to resolve complex issues. The ideal candidate will possess extensive knowledge in naval ship design and have over three years of...
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Infra Architect: Enterprise-Scale Design
vor 1 Tag
Canberra, Österreich Talent VollzeitA technology consulting firm in Canberra is seeking an Infrastructure Architect to design innovative infrastructure solutions. This role involves collaborating across teams and providing expert guidance to shape architecture across platforms. Candidates should have over 5 years of experience and a Bachelor's degree, along with Australian Citizenship and an...
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Senior Solution
vor 1 Woche
Canberra, Österreich Zsoft Technologies Pty Ltd VollzeitA leading IT services provider is looking for a Senior Solution & Domain Architect to design and implement comprehensive technology solutions across secure enterprise environments. The role emphasizes hands-on architecture, requiring a minimum of 5 years in ICT and 2 years in solution design. Candidates must demonstrate experience in multi-domain...
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Solutions Architect
vor 2 Wochen
Canberra, Österreich Softtest Pays VollzeitOverview Australian Citizens residing in Australia only respond. Must be able to obtain NV2. Supercomputing plays a vital role in the design, development or analysis of modern weapon systems and national security systems. DSTG's supercomputers provide the computational and data systems to increase the speed of capability development, optimise equipment...
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SAP Architect
vor 4 Wochen
Canberra, Österreich Whizdom VollzeitWhizdom Canberra, Australian Capital Territory, Australia Location Canberra (role may also be based in Sydney, Melbourne, or Ballarat). About the role Lead SAP Technical Architect – E2E, with AGSVA security clearance, responsible for design and implementation of advanced SAP technical architectures. Key Responsibilities Strategic SAP Technical...
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Architects, Solution, Enterprise, Technology
vor 2 Wochen
Canberra, Österreich Softtest Pays VollzeitOverview Australian Citizens residing in Australia only respond. Solution Architect , Senior Solution Architect , Information Architect , Senior Information Architect , Cyber Architect Locations: ACT, QLD, SA, VIC Organization: Services Australia is seeking to identify suitable candidates to perform the role of Architects from Enterprise, Solution,...
