Ombudsman – Small Business

vor 2 Wochen

Garden City, Österreich AFCA Vollzeit
A rare and much sought-after opportunity to contribute in the financial services sector by determining banking and finance disputes and achieving fair dispute outcomes.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.About the opportunityThe Small Business decision-making team at AFCA is focused on complaint resolution and on engaging with both industry and consumer groups in tackling important issues affecting banking and finance small business customers.We are looking for an Ombudsman to join our busy and collegiate decision-making team to help resolve standard and complex banking and finance disputes. This role reports to Lead Ombudsman – Small Business, Suanne Russell.The role will would suit senior legally qualified professionals with a strong track record of significant achievement and a background in the banking and finance sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role which contributes to good community outcomes in the banking and finance sector.Your role will be to make decisions, individually or as part of a panel, on standard and complex disputes in accordance with the AFCA rules and fairness principles. The decisions are likely to make a real difference and influence the banking and finance industry as they are binding on them when accepted by the complainant.You will also have the opportunity to provide professional and technical leadership across AFCA and to coach and mentor Adjudicators, case workers and others. There will be opportunities to develop AFCA approaches, and to present at external conferences as a subject matter expert. The role also involves supporting AFCA’s relationships with consumer groups, government bodies, regulators, AFCA members, member organisations, other Ombudsman networks and the media.This is a Board appointed, fixed term role for a period of 3 years with the option for re-appointment after that period.About youTo be successful in this role, you will need:Legal qualifications and a significant track record of achievement at senior executive level within the banking and finance industry or a tribunal, EDR scheme, regulatory agency or related business entity or in private practice.Strong analytical skills, the ability to quickly get to the heart of complex issues and to efficiently and independently handle a busy caseload, with a clear outcomes focus.A demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide cross-section of the insurance sector and the broader community.Resilience, focus, determination and excellent engagement skills and the ability to effectively manage challenges, external criticism and public scrutiny.What’s on offer

BOSS Best Places to Work 2023 – placing at number five in the Banking, Superannuation and Financial Services Category and credited for its culture, engagement and flexible working arrangements.

Employer of Choice Public Sector and NFP – Australian HR Awards 2023Accredited as a Family Friendly Workplace Hybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.Progressive and inclusive leave entitlements, including flexible public holiday leave, women’s health leave, 18 weeks paid parental leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.Not For Profit salary packaging benefits.

Life at AFCAOur people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourishTo applyIf you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion.We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at is a 2023 Circle Back Initiative Employer – we are committed to responding to every applicant.

#J-18808-Ljbffr

  • Ombudsman – Small Business

    vor 2 Wochen

    Council of the City of Sydney, Österreich AFCA Vollzeit

    A rare and much sought-after opportunity to contribute in the financial services sector by determining banking and finance disputes and achieving fair dispute outcomes.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial...

  • Ombudsman – Insurance

    vor 2 Wochen

    Garden City, Österreich AFCA Vollzeit

    A rare and much sought-after opportunity to contribute in the financial services sector by determining general insurance complaints and achieve fair complaint outcomes.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial...

  • Ombudsman – Insurance

    vor 2 Wochen

    City of Port Phillip, Österreich AFCA Vollzeit

    A rare and much sought-after opportunity to contribute in the financial services sector by determining general insurance complaints and achieve fair complaint outcomes.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial...

  • Ombudsman – Insurance

    vor 2 Wochen

    Council of the City of Sydney, Österreich AFCA Vollzeit

    A rare and much sought-after opportunity to contribute in the financial services sector by determining general insurance complaints and achieve fair complaint outcomes.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial...

  • Small Business Cashflow Specialist

    vor 4 Wochen

    City of Melbourne, Österreich Australia and New Zealand Banking Group Limited Vollzeit

    Select how often (in days) to receive an alert: Small Business Cashflow Specialist Department:  AC Small Business Banking Division:  Australia Commercial Location:  Docklands About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and...

  • Small Business Cashflow Specialist

    vor 4 Wochen

    City of Melbourne, Österreich Australia and New Zealand Banking Group Limited Vollzeit

    Select how often (in days) to receive an alert: Small Business Cashflow Specialist Department:  AC Small Business Banking Division:  Australia Commercial Location:  Docklands About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and...

  • Small Business Banker

    vor 3 Wochen

    Brisbane City, Österreich eFinancialCareers Ltd. Vollzeit

    Small Business Banker - Brisbane North and West Small Business Banker - Brisbane North and West National Australia Bank Brisbane, Australia Small Business Banker - Brisbane North and West National Australia Bank Brisbane, Australia Posted 3 days ago Permanent Competitive Small Business Banker - Brisbane North and West Small Business...

  • Business Development Manager – Commander West

    vor 4 Wochen

    City of Maribyrnong, Österreich Commander Business Centre - Melbourne West Vollzeit

    Business Development Manager – Commander WestAre you a motivated sales professional eager to make your mark in the telecommunications industry? Commander Melbourne West is seeking dynamic Business Development Managers to join our team, providing top-tier Voice & Data Solutions to small and medium businesses across Victoria.About Us:Commander Melbourne...

  • Senior Small Works Project Engineer

    vor 3 Wochen

    Brisbane City, Österreich Schneider Electric Vollzeit

    Schneider Electric Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. The Opportunity We have an exciting opportunity for a Senior...

  • Outbound Business Development Manager

    vor 1 Woche

    Brisbane City, Österreich carsales Vollzeit

    Are you ready to be a big part of something big? At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be...

  • Senior Business Services Tax Accountant

    vor 3 Wochen

    Brisbane City, Österreich MW Recruitment Vollzeit

    Business Services & Corporate Advisory (Accounting) This well established public practice firm has been servicing a broad range of clients for decades and the clients range from small local businesses to large national operations. Located in Brisbane’s CBD, the firm provides specialist and tailored business tax and accounting services. Many of the firms...

  • Business Development Manager | Illawarra Region

    vor 3 Wochen

    Wollongong City Council, Österreich Employsure Vollzeit

    New Business Development (Sales) Full time Year 1 Guaranteed earning = $120K | OTE $200K Peninsula Employsure is Australia’s largest provider of Employee Relations and Workplace Health & Safety support, proudly helping small businesses and family enterprises throughout the ANZ region. As part of the Peninsula Group of Companies, we have been...

  • Business Manager

    Vor 2 Tagen

    City of Marion, Österreich Advanced Personnel Management Vollzeit

    Do you have Employment Services experience and enjoy leading a small team? Join APM Oaklands Park as a Disability Employment Services (DES) Business Manager, where you can apply your people skills and management experience to create opportunities to place people with a disability into employment. The role You'll be empowering and motivating a small team of...

  • Senior Small Works Project Engineer

    vor 3 Wochen

    Brisbane City, Österreich Schneider Electric Norge AS Vollzeit

    Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.The Opportunity:We have an exciting opportunity for a Senior Small Works (SMWX)...

  • Business Analyst

    Vor 3 Tagen

    Brisbane City, Österreich Robert Walters Australia Vollzeit

    This role offers an exciting opportunity to play a key part in the research, analysis, and evaluation of the department's asset data sources, structures, governance, reporting, and digital service management requirements. The successful candidate will be part of a small project team that leverages current data, finance, analytics, reporting, and ICT...

  • Senior Advisor, Engagement

    Vor 5 Tagen

    Brisbane City, Österreich Office of the Queensland Ombudsman Vollzeit

    Government - State (Government & Defence) Assist in the development of strategies to ensure the inspections and reviews of detention services have regard to the cultural background and vulnerability of detainees and their families.Support the conduct inspections and review of detention services by contributing to planning, fieldwork and reporting; and...

  • Marketing & Business Development Officer

    vor 1 Monat

    Brisbane City, Österreich D&N Geotechnical Vollzeit

    Marketing & Business Development OfficerThis newly created position supports our business growth objectives and strategic goals. As the Marketing and Business Development Officer, you will play a key role in identifying new opportunities, coordinating business development plans, overseeing marketing initiatives, driving our rebranding strategy, and ensuring...

  • Marketing & Business Development Officer

    vor 4 Wochen

    Brisbane City, Österreich D&N Geotechnical Vollzeit

    Marketing & Business Development OfficerThis newly created position supports our business growth objectives and strategic goals. As the Marketing and Business Development Officer, you will play a key role in identifying new opportunities, coordinating business development plans, overseeing marketing initiatives, driving our rebranding strategy, and ensuring...

  • Senior Business Analyst

    vor 1 Monat

    Brisbane City, Österreich FinXL Vollzeit

    About US:FinXL was established in 2003 and created to leverage highly talented people in solving complex technological challenges. Since then, we have completed thousands of assignments, providing high value services to a wide range of customers.Previously a part of the successful Finite Group, a subsidiary of Randstad N.V., FinXL has grown from a small team...

  • Senior Business Analyst

    vor 4 Wochen

    Brisbane City, Österreich FinXL Vollzeit

    About US:FinXL was established in 2003 and created to leverage highly talented people in solving complex technological challenges. Since then, we have completed thousands of assignments, providing high value services to a wide range of customers.Previously a part of the successful Finite Group, a subsidiary of Randstad N.V., FinXL has grown from a small team...