Warranty Specialist

Shape the Future of Warranty Solutions at Mazda Australia About the Role As a Warranty Specialist, you’ll provide expert warranty support to our dealer network, ensuring claims meet business rules and are processed efficiently. This role offers the chance to collaborate with local and international teams while driving continuous improvement in warranty processes. This is a great opportunity to further develop your career within Mazda and take on a new challenge. This position is a 12-month fixed-term contract that requires a full-time, on-site presence five days a week to support collaboration and effective teamwork. Key Responsibilities Provide Warranty Support: Offer accurate and practical warranty advice to our dealer network, assisting them in the preparation and submission of warranty claims. Adjudicate Warranty Claims: Review and approve high-value and complex warranty claims, ensuring compliance with Mazda Australia's business guidelines. Prior Authorisation Requests (PARs): Assess PAR submissions, working closely with dealer staff, technical teams, and state office representatives to ensure all submissions meet our standards. Collaborate Across Teams: Work with the Dealer Support Team to thoroughly review and understand all factors contributing to Symptom, Behaviour, or Operation (SBO) issues. Liaise with Mazda Corporation (MC) and Original Equipment Manufacturer (OEM) suppliers for effective claim resolutions. Monitor and Report Trends: Identify and report emerging trends in warranty claims, providing regular feedback to enhance business processes and update technical communication. Continuous Improvement: Participate in department initiatives, such as updating tools, delivering training, and supporting special projects, to drive ongoing improvements in our warranty processes. Support Events and Marketing: Provide technical support for PR and Marketing activities, ensuring vehicles are maintained to a high standard for events. About You Experienced Automotive Technician with strong technical skills, problem-solving ability, and effective communication. Organised team player with a track record in supporting warranty processes and driving improvements. To be successful, you will have Qualified Automotive Technician with Motor Mechanic trade qualifications Minimum of 4 years’ post-apprenticeship experience Strong communication skills with the ability to explain technical information to diverse stakeholders Excellent analytical, problem-solving, and negotiation abilities Effective team player who builds strong internal and external relationships Highly organised, with the ability to prioritise competing demands and manage tasks to completion Intermediate proficiency in Word, Excel, Outlook, and other IT applications About Mazda Australia Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts. New Car Discounts , participation in the Employee Demo Vehicle Program (discounted lease car options) and New Vehicle Drive Programs. Annual bonus eligibility and 17.5% annual leave loading . Access to weekend loan cars, uniform allowance, onsite subsidised café, and additional perks . Join a collaborative team and supportive team culture. Ongoing learning and development opportunities to fuel your career growth. Wellness Programs throughout the year, Skin Checks, Annual Flu Vaccinations, Employee Assistance Program and Healthcare Provider Discounts. If you’re ready for a challenge, apply today to connect your vision with ours. Discover more about us and seize this opportunity Application and Selection Process We value attitudes, behaviours, and values that align with Mazda Australia’s culture. Applicants will be subject to a police check, reference checks, and online psychometric assessment. We thank you for your application, please note only shortlisted and candidates with permanent working rights in Australia will be contacted. #J-18808-Ljbffr