HR & Payroll Support Officer

Smart Energy is one of Australia’s leading home electrification and renewable energy companies — helping Aussie homeowners transition to smarter, cleaner, more sustainable energy solutions. The Opportunity As we continue to scale nationally, we’re looking for a detail-driven, analytical, and people-focused HR & Payroll Support Officer to support our HR, payroll, commissions, and compliance functions. If you enjoy problem-solving, working with data, and supporting people across a fast-paced organisation, this is an incredible opportunity to grow your career. Please note: This role requires you to be onsite Monday - Friday in our vibrant Byron Bay head office (located in the industrial estate). Please only apply if you already reside in the Northern Rivers and have full Australian working rights. A Day in the Life Payroll & Commission Support Be the first point of contact for sales commission queries Respond to payroll and commission questions professionally and promptly Assist with payroll data entry, validation, and reconciliation Support commission calculations, reviews, and troubleshooting Maintain accurate employee payroll records and ensure data integrity Liaise with internal teams to resolve discrepancies Support the administration of incentive structures Assist the Finance team in validating pay runs and accounting data Human Resources Support Assist with HR administration, onboarding / offboarding, and employee documentation Respond to HR-related queries around policies, entitlements, and general staff info Support training, compliance activities, and broader HR projects Maintain confidential HR files and databases Assist with WHS documentation, compliance tracking, and reporting Maintain and update spreadsheets, logs, and performance tracking documents Use Airtable and Google Sheets to manage workflows and reporting dashboards Analyse HR, payroll, and commission data to identify trends or improvements Prepare reports and summaries for management Collaborate cross-functionally with HR, Finance, Sales, Operations, and IT Provide insights and recommendations to support decision-making and resource allocation About You 2+ years experience in payroll, finance, HR support, or commission analysis Strong understanding of Australian payroll legislation & Fair Work requirements Experience with payroll systems (Xero, HeroPay) and CRMs (Salesforce preferred) Excellent Excel / Google Sheets abilities and strong data analysis skills Experience processing or reviewing sales commissions / incentive plans To be a front running candidate Experience with Airtable for workflow / databases Experience with Make (Integromat) or other automation tools Experience with HR, payroll, or WHS systems Exposure to analytics tools (Power BI, Sheets, Looker Studio, etc.) Understanding of basic WHS compliance Why Join Smart Energy? Where not just another workplace. We’re a dynamic, fun and high performing team that values innovative thinking and strategic action. If you’re looking to make a substantial impact in a company that values your expertise, APPLY NOW and align your career with a business that’s as ambitious as you are. ⚡ Friday drinks and team pub lunches to wrap up the week in style. ⚡ A young, fun, high-energy team with a true work-hard, play-hard mindset. ⚡ An epic annual Christmas Party hosted in Byron or Sydney each year. ⚡ Clear progression pathways with ongoing support, development and training. ⚡ A fantastic, collaborative culture where we work hard — and genuinely enjoy it. We are a thriving start-up that has experienced remarkable growth of 115% this year. At our workplace, we actively welcome new ideas and foster open discussion. Our culture values and encourages creativity and innovation, making it an exciting time to become part of the team. Join us now and explore the potential for personal and professional development within our dynamic company. Join an award-winning, well-resourced start up, truly disrupting the Australian energy sector. With our growth trajectory, career opportunities beyond this role are inevitable. Make the Smart Move If you’re ready to take the next step in your career and join a passionate, growth-driven company that’s making a real difference — we want to hear from you Apply for this job #J-18808-Ljbffr