Group Operations Manager

Lavish Habits Group Northbridge, Perth WAFull-Time | Hospitality & Tourism – ManagementSecure parking | phone | laptop The Lavish Habits Group is a multi-venue hospitality group operating some of Perth’s most recognisable and high-performing venues, including bars, restaurants, live music spaces and late-night concepts. If you’re passionate about people, process and performance — and want genuine ownership in a fast-moving, values-led hospitality business — this role is for you. About the Role Reporting directly to the Director, the Group Operations Manager plays a critical leadership role across the portfolio, driving service standards, culture, compliance, performance and operational excellence. This is a hands‑on senior leadership position that blends strategic thinking with frontline execution. Key Responsibilities Genuine Hospitality & Service Excellence Lead by example to embed a culture of genuine hospitality across all venues. Monitor and elevate the guest experience, ensuring consistency and quality. Work closely with senior venue teams to continuously improve food & beverage delivery. Venue Operations & Atmosphere Oversee venue presentation, including music, lighting and overall ambience. Step into service shifts to support teams and ensure strategy translates to the floor. Leadership, Culture & People Development Coach, mentor and develop Venue Managers and Head Chefs. Recruit the right people and identify future leaders within the group. Provide clear, honest feedback and lead from the front. Compliance & Commercial Performance Ensure compliance with all legislative, licensing and best‑practice requirements. Manage labour, food and beverage costs alongside venue leadership teams. Oversee stocktakes, incident registers, RGLs and staff qualifications. Sales, Events & Brand Support Collaborate with Functions, Events and Social Media teams. Review, approve and implement operational changes where required. Customer Feedback & Communication Oversee customer feedback, reviews and complaints, ensuring timely resolution. Maintain clear daily communication and reporting to the Director. Maintenance & Asset Management Assess, troubleshoot and coordinate maintenance across all sites. Engage and manage multiple trades to ensure venues remain fully operational. About You You’re a confident hospitality leader with strong commercial instincts and the ability to drive results through people. Essential Experience & Skills 1+ years in a Group Operations Manager role within a multi-site hospitality group OR 2+ years as a General Manager in a large, high-volume flagship venue. Proven experience leading, inspiring and developing hospitality teams. Strong understanding of revenue growth, cost control and multi-site performance. Ability to implement systems, processes and projects at a group level. Experience launching new venues or major projects. Solid knowledge of maintenance coordination and trade management. Exceptional communication, presentation and stakeholder management skills. Comfortable balancing strategy with hands‑on operational leadership. High computer literacy and ability to quickly learn new systems. Passion for quality, consistency and outstanding guest experiences. What We Offer Competitive remuneration package. Phone and laptop provided. Tuesday to Saturday roster with a mix of day, afternoon and evening shifts. Performance bonus opportunity after successful 6‑month probation. High‑autonomy role with genuine ownership. People‑first culture. Mandatory Requirements Full Australian working rights. Food Handling & Food Safety Supervisor certification. This is a rare opportunity to step into a senior leadership role within a respected hospitality group. Only applicants with significant hospitality-based experience will be considered. If you meet all criteria, we encourage you to apply. #J-18808-Ljbffr