Contact Centre Officer
vor 2 Wochen
As a Contact Centre Officer, you will play a crucial role in contributing to the delivery of high-quality, efficient, and customer-focused service within our Customer Experience team. Key Responsibilities: Consistently deliver a high quality, efficient and accurate service to internal and external customers over the phone, web or email. Take ownership of customer enquiries, using online resources, training and experience to overcome challenges and solve problems. Actively contribute to a positive team culture and building good relationships with other departments. Achieve set key performance indicators. Demonstrate a commitment to a customer-focused culture and uphold a professional image in all interactions with the community. We have multiple casual roles available. Casual salary is $46.26 per hour, which includes 25% casual loading in lieu of annual and sick leave, plus superannuation. In order to complete training, the successful candidate will be required to work full‑time from our Lilydale Civic Centre for the first 8 weeks. Experience and skills we’re looking for Previous experience in customer service or contact centre is highly desirable. You enjoy a fast‑paced phone environment. Excellent written and verbal communication skills with the ability to communicate with a diverse range of community members. Able to quickly navigate through a variety of different computer systems. You are highly motivated and naturally inquisitive. You delight in building rapport with a diverse range of customers. Strong problem‑solving and decision‑making abilities. If you have some but not all these skills or experience, we still encourage you to apply. Especially if you have the right attitude and willingness to learn. How to apply To apply, please attach a copy of your Resume along with a Cover Letter outlining your experience, skills, and responses to the following questions: Tell us about what interests you in this role? Describe what you believe good customer service is. Applications close 11.59pm, Tuesday December 2nd 2025. Contact person: Lynda Hartigan, Contact Centre Team Leader, on 6*** or Lisa Meyer, Contact Centre Team Leader, on 6*** If you need support with your application or have accessibility needs, please call the contact person above or email us at *******@yarraranges.vic.gov.au. Applicants who progress past the interview stage must complete pre‑employment checks. These checks will include a Police Check and a Working with Children Check. About Yarra Ranges Council Yarra Ranges Council committed to creating a diverse and inclusive workplace where everyone is welcome. We encourage people of all genders, cultures, backgrounds, and abilities to apply for jobs with us. We support flexible work arrangements, including full‑time, part‑time, hybrid, and job‑sharing options to meet your needs and suit your life. Yarra Ranges Council is a child safe organisation and is committed to the safety and wellbeing of all children and young people in our community. We are committed to protecting children from abuse in accordance with the Victorian Child Safe Standards. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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Contact Centre Officer, Fund Services
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