Orthopaedic Technology Specialist

Job title Orthopaedic Technology Specialist (OTS) - Sydney, Melbourne or Brisbane Function Sales Enablement Sub function Customer Success Management Category Senior Analyst, Customer Success Management (P6) Location North Ryde / Eight Mile Plains / Notting Hill, / Australia Date posted Nov Requisition number R- Work pattern Field-based Job Description Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Job Function : Sales Enablement Job Sub Function : Customer Success Management Job Category : Professional All Job Posting Locations Eight Mile Plains, Queensland, Australia; North Ryde, New South Wales, Australia; Notting Hill, Victoria, Australia Job Description: About Orthopaedics Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments. Are you passionate about improving and expanding the possibilities of Orthopaedic surgeries? Ready to join a team that’s reimagining how we heal? Our Orthopaedics Teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Visit us at to see how your unique talents will help patients on their journey to wellness. The Opportunity Predominantly a field-based role, the Orthopaedic Technology Specialist is primarily responsible for a seamless onboarding, skills development, best-in‑class customer experience, and will play a key role in elevating the proficiency of our internal teams and of our Surgeon customer base in the use of our technology platforms and core implant systems. Key responsibilities include : Driving technology integration and accelerating the adoption of implant and technology solutions through strategic customer‑first execution, supporting the onboarding of new Surgeons and identifying opportunities for Professional Education engagement Assessing and enhancing customer knowledge, techniques and workflow integration of our implant systems, and playing a key role in further driving market penetration, particularly in the robotics segment whilst ensuring optimal patient outcomes Assisting in the onboarding and building high performing sales and clinical teams through increased product knowledge, technology understanding and clinical application, and identifying skills / knowledge gaps in internal staff for targeted upskilling Championing customer experience excellence by ensuring smooth integration of new technologies, and providing specialist hyper care to existing Surgeon base who are facing technology or patient outcome challenges About You Degree qualified with a strong clinical or technology background in orthopaedics, preferably within hip, knee and robotics Proven experience in training and education or field support within a healthcare or medtech environment Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders across multidisciplinary teams Self‑starter who is solutions focused, with a strong passion for innovation, continuous improvement and delivering exceptional customer experiences Why Choose Us Competitive remuneration package Continuous training and support Award‑winning leadership development programs Inclusive, flexible, and accessible working arrangements Equal opportunity employer supporting diversity and inclusion Our Benefits Up to 18 weeks of parental leave to support new parents 4 days of volunteer leave to give back to the community Option to purchase up to 2 weeks of additional annual leave for extra time off Enjoy a dedicated Wellbeing Day to prioritise self‑care Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities Access to an Employee Assistance Program for personal and professional support Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support Life insurance coverage for added peace of mind And much more… Great Place to Work® Certified – 2025 Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces. Johnson & Johnson - Australia and New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation. This position can be based in Sydney, Melbourne or Brisbane and requires frequent travel to meet with customers and internal teams nationally. All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence. Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Required Skills Client Onboarding Customer Experience Optimization New Technology Integration Orthopedic Devices Robotics Preferred Skills Field Sales Support Influencing Skills Interpersonal Communication Training and Education #J-18808-Ljbffr