Senior Site Reliability Engineer, ARO

Red Hat is seeking a Senior Site Reliability Engineer (SRE) to develop, scale, and operate our Azure Red Hat OpenShift managed cloud services. OpenShift is Red Hat’s enterprise Kubernetes distribution. As an SRE you will contribute to running OpenShift at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating work through automation.On the SRE team, you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat managed cloud services, while using your skills in coding, operations, and large-scale distributed system design.Red Hat relies on teamwork and openness for its success. We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. At Red Hat, your individual contributions have more visibility than most large companies, and visibility means career opportunities and growth.**What You Will Do**The day-to-day responsibilities of an SRE involve working with live systems and coding automation. As an SRE you will be expected to:* Contribute code to increase the scalability and reliability of the service* Contribute software tests and participate in peer review to increase the quality of our codebase* Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration* Participate in a regular on-call schedule, including occasional paid weekends and holidays* Practice sustainable incident response and blameless postmortems* Resolve customer issues escalated from the Red Hat Global Support team* Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve* Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling**What You Will Bring*** Bachelor’s degree in Computer Science, Engineering, or related field; equivalent practical experience will also be considered.* Strong experience (5+ years) in at least one programming language (Golang, C, C++, Python, Java) and software life cycles* Hands-on experience with public cloud platforms (AWS, GCP, Azure). Preferably Azure* Direct experience with Kubernetes or OpenShift is a major plus. We like to see a demonstrated ability to debug, optimize code and automate routine tasks, 4+ years is desired.* Experience with Docker based containers* Strong collaboration and problem-solving skills in distributed, team-based environments.* Experience troubleshooting as-a-service offerings (SaaS/PaaS) and working with complex distributed systems.* Working knowledge of Linux/Unix operating systems.* Proven ability to automate repetitive tasks and debug performance issues.* Have the ability to collaboratively troubleshoot and solve problems in a remote and distributed team setting.* As an SRE you will be most successful if you have some experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.) and some experience working with complex distributed systems.**Following are considered a plus:*** Strong experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider such as Microsoft Azure, Amazon Web Services (AWS) or Google Compute Engine (GCE)* Strong experience with enterprise systems monitoring; knowledge of Prometheus is a plus* Experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef* Strong experience delivering a hosted service* Demonstrated ability to quickly and accurately troubleshoot system issues* Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP* Solid communications skills and experience working directly with and presenting to customers#LI-SH4**About Red Hat**is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.**Inclusion at Red Hat** Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.**Equal Opportunity Policy (EEO)** Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.### Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.### Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email General inquiries, such as those regarding the status of a job application, will not receive a reply.At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are.Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.#J-18808-Ljbffr