Home Care Package Admin Assistant

Home Care Package Administration Assistant Just Better Care is a highly trusted and respected provider of nursing, allied health, social and lifestyle care services in the comfort and privacy of people’s homes. We help people get the most out of life – whether it’s living more independently, getting involved in community activities, staying connected socially or simply getting to and from school or work – our passionate, local and experienced team are here to help by providing quality care experiences. JOB PURPOSE As our Home Care Package Administration Officer, you will report to the Home Care Package Manager in providing support specifically in customer intakes, assessment tasks, support planning, and service establishment. As a crucial link in our clients on‑boarding process, you will also be responsible for gathering documents, coordinating the on‑boarding of customers, entering data into the CRM system, setting up residential sites, and organising client‑specific training to ensure a smooth on‑boarding and integration process for clients while working closely with our service delivery team. DUTIES AND RESPONSIBILITIES Promote the unique value proposition of Just Better Care Obtain accurate information for client case files and organisational records within a person‑centred active support framework Ensure appropriate information is provided and explained to the client all times regarding the service agreement, including the Client Handbook Determine clients’ eligibility for the organisation’s services and refer potential clients to other more relevant services if required. Promote the dignity of and positive image of clients within their communities, maximising the opportunities for clients to participate in and contribute to the communities in which they live Liaise with management to develop appropriate quotes that meet the needs of potential clients and the organisation’s requirements Work within constraints of funding levels in line with each client Conduct initial support assessments as needed and perform risk assessments with clients or their representatives Prepare and document Care Plans Liaise with Team Leaders around actioning new client services to ensure positive intake and commencement of service delivery Liaise with internal and external stakeholders to ensure successful facilitation of Home Care Package Plans and support client outcomes Update internal systems used to access clients plans, track funding and facilitation of services Ensure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to management of service delivery – to complete all necessary documentation accordingly in line with the Just Better Care BOS (Business Operating Systems) Apply and uphold principles of equity and anti‑discrimination in the workplace and adhere to organisational and legislative Health, Safety and Environment requirements QUALIFICATIONS, KNOWLEDGE OR EXPERIENCE REQUIRED Previous Experience or high level awareness of issues affecting the disability, aged care or community health sectors desirable, not essential Proficient with Microsoft Suite (Word, Excel and Outlook) Current and clear Criminal Record Check Previous customer service coordination experience in the health/aged care, not for profit, community services sector desirable Previous experience in Home Care Package Administration desirable, not essential ATTRIBUTES AND SKILLS Customer Service focus – empathy and compassion Communication skills – telephone & written Planning, organization and attention to detail Resilience in a fast paced environment Relationship Management – internal & external stakeholders Able to multi‑task and manage multiple priorities ABOUT YOU: Ideally, you will be able to demonstrate the following experience and skills: A working knowledge of maintaining compliance with policies, procedures, work instructions, and organisational and legislative requirements. Understanding of Aged Care sector. Experience in customer service environments with relevance to regulated entities. Experience working with vulnerable individuals. A high level of proficiency in PC‑based applications, such as Microsoft Office and database applications, with the ability to quickly learn internal systems. The ability to support organisational change and foster a continuous improvement mind set. Next steps: If you would like to join our growing team and become part of our friendly, professional network please Apply today. Just Better Care recognises the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in its workplace. Aboriginal and Torres Strait Islanders are encouraged to apply. #J-18808-Ljbffr