Director, Client Engagement
vor 4 Wochen
The Director Client Engagement position is an individual contributor role responsible maintaining strong relationships with key client stakeholders, ensuring our clients' expectations are satisfied and achieving their desired outcomes, and contributing to our mutual growth and success.
This role, and the team it leads, serves as a bridge between client needs and challenges and the solutions we provide.
JOB DUTIES & RESPONSIBILITIES:
· Manage key client relationships, becoming both a client advocate internally and serving as the primary contact for the client, with the ultimate goals of client retention and client growth.
· Develop, nurture, and maintain strong strategic relationships with multiple contact levels at the client, connecting with key business executives and stakeholders with a focus on the top executive levels.
Be a trusted advisor to clients by effectively understanding their business needs and advocating for them throughout PRGX.
· Monitor performance and client adoption of PRGX's offerings.
Ensure SLAs are met or exceeded while working with Operations to ensure consistent delivery of high performance.
Be fully aware of operational performance and collaborate with leaders in Operations on problem resolution and service enhancement opportunities.
· Ensure complex issues are resolved when/if they arise.
· Conduct regular, timely check-ins with clients including ensuring that PRGX has regularly scheduled business reviews to discuss performance reports and KPIs, address outstanding needs, and offer insights and recommendations to improve the clients' outcomes.
Own gathering the data, creating the presentation material and setting and leading the business review meetings for assigned accounts.
· Listen to client challenges and identify and present opportunities to upsell/cross sell PRGX solutions that solve them.
· Educate clients on PRGX's products and solutions and the value proposition of each.
· Synthesize client trends and insights and communicate key findings to internal stakeholders to drive continuous improvement and to identify future product and solution offerings to benefit clients.
· Develop and execute comprehensive strategies that enhance client relationships and drive revenue growth for PRGX.
Meet or exceed annual goals.
· Drive a customer-centric culture by ensuring alignment of the broader PRGX organization with client expectations and needs.
· Represent PRGX at industry events, conferences and networking events to enhance PRGX's brand and foster new relationships.
· Collaborate with cross-functional teams to ensure seamless onboarding of new clients.
· Travel to client sites and client meetings as needed (estimated 50% of time).
· Other duties as assigned.
WORK EXPERIENCE AND EDUCATION REQUIREMENTS:
· Completion of college education.
· Minimum of 10 years' experience in client engagement, client relationship management, or similar role on large and complex client engagements and interacting with leaders within Fortune 500 organizations is required.
· Minimum of 10 years' experience in source-to-pay, procure-to-pay, procurement, accounts payable, category management, and/or profit recovery auditing is required.
· Deep subject matter expertise of the source-to-pay and/or procure-to-pay cycles.
· Experience selling complex solutions into the Accounts Payable, category management and/or procurement functions within large grocery, retail and/or Fortune 500 companies is required.
· Demonstrated achievement of managing key client accounts in the source-to-pay/procure-to-pay space.
· Demonstrated sales experience resulting in successful cross-selling within clients and a track record of meeting or exceeding quotas.
· Have a passion for clients and their success.
· Detail-oriented and can make sense of complex information.
· Ability to easily build and maintain relationships even when facing difficult situations.
· Ability to think critically and strategically, problem solve, adapt approach and demeanor to match shifting demands of different situations, and find innovative solutions to complex challenges.
· Has a bias towards action and results.
Is comfortable with ambiguity.
· Strong written and verbal communication skills with the ability to present clearly and compellingly.
#J-18808-Ljbffr
-
Director, Client Engagement
vor 4 Wochen
victoria, Österreich Tideri Jobbörse VollzeitSUMMARY: PRGX provides software and services to maximize our clients' revenue recovery and drive margin improvement with their source-to-pay data.The Director Client Engagement position is an individual contributor role responsible for maintaining strong relationships with key client stakeholders, ensuring our clients' expectations are satisfied and...
-
Sr Director, Engagement Management
vor 4 Wochen
victoria, Österreich Workday, Inc. VollzeitSr Director, Engagement Management Remote Type: Flex Locations: Australia, VIC, Melbourne; Australia, NSW, North Sydney Time Type: Full Time Posted On: Posted 30+ Days Ago Job Requisition ID: JR-0090499 Your work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up...
-
Client Engagement Specialist
vor 4 Wochen
victoria, Österreich Carechoice Vollzeit12 month contract, with potential for extension or conversionRegistered NDIS Provider since the start of the scheme in 2013Exceptional benefits program, including access to your pay as you earn it!About CareChoice CareChoice is a NDIS and TAC/ WorkSafe registered disability provider. We deliver a wide range of services and provide complex support across the...
-
Program Director
vor 4 Wochen
victoria, Österreich Https:Www.Energyjobline.ComSitemap.Xml VollzeitNewly Created Opportunity for a Program DirectorHybrid Working ArrangementsAbout Our ClientMy client is a leading transport and distribution organisation and is going through an exciting period of transformation.Job DescriptionLead and manage programs, overseeing multiple projects and work streams to ensure successful delivery within scope, budget, &...
-
Account Director
vor 4 Wochen
victoria, Österreich Rundle Street, Adelaide, Sa VollzeitTBWA Melbourne are looking for an Account Director who is able to join us for 6 months.An Account Director is responsible for ensuring that the agency is meeting the client's needs and working with all the key functions that go into creating the agency's output. This involves constantly solving problems, managing internal and external expectations and...
-
Contact Centre Officers
vor 4 Wochen
victoria, Österreich Australian Bureau Of Statistics VollzeitCasual Contact Centre Officers (APS2) Register, Client Engagement and Despatch UnitLocation: Geelong, VictoriaSeveral casual APS2 positions$33.86 per hour, plus 15.4% superannuationThe Australian Bureau of Statistics (ABS) has an exciting opportunity for people looking to gain experience in an office environment and/or are seeking a career change.We are...
-
victoria, Österreich Collins Executive Recruitment VollzeitA great opportunity for an experienced M&A/Corporate Advisor to join an active platform with a generalist sector focus.AboutOur client is a boutique corporate advisory firm specialising in mid-market M&A and strategic advisory services. Located in Melbourne, the firm is known for its client-centric approach, team-oriented culture, and balanced work hours,...
-
Group Account Director
vor 2 Wochen
victoria, Österreich Tideri Jobbörse VollzeitAwesome digital agency looking for their next Group Account Director.My client is an awesome, fully integrated Digital Marketing Agency who is looking for their new Group Account Director!This role will be reporting directly to the CEO of the business.You will be a member of the Senior Leadership Team, and a real seat at the table where you can make an...
-
Wavemaker | Social
Vor 2 Tagen
victoria, Österreich Groupm Pakistan VollzeitSocial & Influencer Director At Wavemaker, we believe there always is a better way to grow.By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology.We are part of GroupM and WPP; the largest media buying alliance and marketing communications group ranked #1 in the...
-
Account Director
vor 2 Wochen
victoria, Österreich Tideri Jobbörse VollzeitDescriptionThe RoleAs an Account Director, you will oversee and expand a portfolio of clients, ensuring their risk management and insurance broking needs are effectively addressed.Your role will involve nurturing existing client relationships, pursuing new business development opportunities, and supporting the overall growth of the portfolio.You will also be...
-
victoria, Österreich Tideri Jobbörse VollzeitJob Title: EL1 Assistant DirectorLocation:Canberra ACT, Penrith NSW, Darwin NT, Brisbane QLD, Adelaide SA, Hobart TAS, Melbourne VIC, Perth WA, Parramatta NSW, AustraliaType:Ongoing & Non OngoingAre you ready to play a pivotal role in the setup and driving of impactful change within the public sector?Then this Enterprise Project Management Office (ePMO) role...
-
Director Hrbp Global R&D
vor 1 Woche
victoria, Österreich Tideri Jobbörse VollzeitlocationsAPAC, AU, , Parkville, CSL Limitedtime typeFull time posted onPosted Yesterday job requisition idR-199471 The OpportunityCSL was formed in 1916 and is now a global leader in rare and serious diseases. As we continue to grow, investment in R&D is an important driver. New and exciting opportunities allow us to address previously unmet patient needs...
-
Wavemaker | Marketplace Director
vor 1 Woche
victoria, Österreich Groupm VollzeitDescription Position at Wavemaker Marketplace Director (Expression of Interest) At Wavemaker, we believe there always is a better way to grow.By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology.We are part of GroupM and WPP; the largest media buying alliance and...
-
Director - Origination
vor 1 Tag
victoria, Österreich Tideri Jobbörse VollzeitOur client is seeking a highly experienced individual with strong commercial real estate lending and business development experience to join their growing office in Melbourne. As a Director of Origination, you will play a key role in driving the growth and success of new commercial real estate lending opportunities. You will be responsible for sourcing new...
-
Senior Consultant/Associate Director
vor 4 Wochen
victoria, Österreich Senior Care Authority Of Inland Empire, Ca VollzeitWork as part of an industry leading organisationOpportunity for professional growth and career developmentContribute to the ongoing development and mentoring of team membersWho we are:Urbis is people focussed, and we want the best for our team, our clients, and our friends. Our mission is about helping people create meaningful, environmentally friendly...
-
Senior Officer, Future Student Engagement
vor 4 Wochen
victoria, Österreich Deakin University VollzeitSenior Officer, Future Student EngagementJob no: 564559 Work type: Full-time Location: Warrnambool Categories: Administration, Student ServicesBased at our Warrnambool campus, with travel to Western District Regions + Hybrid work arrangements.Why work with us?At Deakin you will have access to benefits such as a variety of leave options including generous...
-
Business Development Manager, Wealth
vor 4 Wochen
victoria, Österreich Tideri Jobbörse VollzeitNotes to applicants:Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach which includes working 3 days in the office and the choice to work 2 days in the office or remotely, depending on what is best for that work day. This maximizes in person collaboration...
-
Community And Stakeholder Engagement Advisor
vor 4 Wochen
victoria, Österreich Bmd Constructions VollzeitAbout BMD BMD is Australia's leading integrated engineering, construction and urban development business.As the largest privately owned civil contractor in Australia, BMD is at the forefront of excellence and its footprint expands globally to the Philippines and United Kingdom.With a commitment to long-term relationships and collaborative contracting setting...
-
victoria, Österreich Https:Www.Energyjobline.ComSitemap.Xml VollzeitAbout UsThe Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier,...
-
Associate Director
vor 4 Wochen
victoria, Österreich Nab VollzeitAssociate Director - Corporate Health, Deal Structuring & ExecutionAssociate Director, Corporate Health – Deal Structuring and Execution (DSE) Excellent career opportunity within the Deal Structuring and Execution ('DSE') Specialised team supporting the Corporate Health sector!We are looking for a high performing individual with strong people leadership...
