Operations Supervisor, Delivery Services, AMZL

Operations Supervisor, Delivery Services, AMZL Job ID: | Amazon Commercial Services Pty Ltd The Amazon Logistics (AMZL) team helps us consistently deliver for our customers by achieving maximum efficiency from our operational sites. As an Operations Supervisor in Delivery Operations (AMDO), you’ll oversee outbound parcel‑delivery operations – the last, and most crucial, step in a package’s journey through the Amazon logistics chain. Your work in guiding, coordinating, and holding your team accountable will help them succeed and uphold the standards customers expect from us. This role is based in either Chullora or Bella Vista. Key Job Responsibilities Monitor and audit plans for Delivery Service Partners, including staffing, schedules, quality initiatives, and performance levels Promote best practice and continuous process improvements across your team in areas such as health and safety and productivity Ensure there is on‑the‑road capacity for deliveries, including during peak business times Help pilot new service types on‑site, such as electric vehicles and cargo bikes Carry out performance reviews with Delivery Service Partners A Day in the Life On a daily basis, you’ll manage a specific sortation area that handles parcels or parcel delivery. You’ll be based at one of our operational sites and work a variety of shifts. You’ll help your team stay safe and meet their productivity goals by promoting a culture of best practice and ensuring it’s upheld by everyone. You’ll also work with a variety of delivery service partners to get packages out to customers. When you’re not completing on‑the‑ground tasks, you’ll work on implementing the operational plan for your department and assist with multiple continuous improvement projects throughout the year. Your tasks will include managing your area with the help of daily indicators and identifying opportunities to improve standards and performance. If you’re looking to develop your career, you’ll have access to development and mentorship opportunities that help you progress at Amazon. About the Team Amazon LogisticsAMZL) handles “last mile” delivery duties in partnership with third‑party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible while focusing on continuous improvement. There are two sides to what we do. Our “under the roof” (UTR) associates process millions of products for dispatch to our delivery teams. Meanwhile, our “on the road” (OTR) people ensure the safe and timely delivery of packages to our customers. Basic Qualifications 1+ years of employee and performance management experience Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience Acknowledgement of Country In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Accommodation Assistance Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. #J-18808-Ljbffr