Participant Liaison Officer

vor 16 Stunden


City of Melbourne, Österreich Scope Vollzeit

About Scope Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW. About Your Role Scope has an exciting and unique opportunity for a Participant Liaison Officer to work within our Acquisition Team. This role is responsible for managing a portfolio of participants, overseeing all aspects of their NDIS service funding. The position also involves working closely with the Customer Reference Group (Chair) to ensure participants are actively engaged and connected with the group. Your Key Focus Responsible for seeking regular participant feedback to ensure quality end – to- end service experience is achieved Responsible for meeting the participants outcomes as determined by NDIA measures Accountable for ensuring that all participant information is captured, updated and maintained in the various organisational management systems Comply with Scope Policies and Procedures as applicable to your role Responsible for scoping and facilitation of quotes related to the participant profile of services agreements within allocated NDIS funding What We Look For Demonstrated experience in managing the delivery of customer support plans within a disability framework Sales and marketing experience desirable particularly in areas of enquiry mgmt. and / or engagement NDIS scheme funding experience Financial billing and invoicing skills Can operate effectively, even when things are not certain To view the position description please click Skills, experience, qualifications We are committed to filling this role quickly, so while applications for this role will close on 11 / 09 / 2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing outapply now. #J-18808-Ljbffr


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