Operations Manager

DESCRIPTION Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with todays most innovative thinkers to solve the worlds toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. Thats what #LifeAtCummins is all about. We are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as extensive gas genset work. Cummins Geraldton also hosts the Gas Engine Training Facility. The Operations Manager role is a fantastic opportunity to grow the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA. Key Responsibilities Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs. Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch. Responsible for all functions and financial metrics for the branch. Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics. Develops and maintains business relationships with customers and develops new business partners and alliances for the branch. Manages compliance with health, safety, and environmental standards and compliance. Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate. Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees. Skills Required Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Decision quality - Making good and timely decisions that keep the organization moving forward. Develops talent - Developing people to meet both their career goals and the organizations goals. Drives results - Consistently achieving results, even under tough circumstances. Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions. Compensation and Benefits Annual Salary commensurate with experience Superannuation Participation in an annual variable compensation (bonus) program Income protection insurance PC software / hardware and a range of vehicles Safety equipment / PPE and uniforms provided and a range of personal and professional benefits Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and / or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters. RESPONSIBILITIES The desirable skill set would be a Heavy Duty Automotive Trade or service experience in similar industry. QUALIFICATIONS Develops talent - Developing people to meet both their career goals and the organizations goals. Drives results - Consistently achieving results, even under tough circumstances. Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions. #J-18808-Ljbffr