Technical Product Manager, Payments Infrastructure

Overview Ignition is a global SaaS platform that automates and optimizes proposals, billing, payments, and workflows in a single platform. Founded in 2013, Ignition provides a revenue generation platform for accounting and professional services businesses and serves 7,250+ customers worldwide. Ignition’s workforce spans Australia, Canada, New Zealand, the Philippines, the US and the UK. Company Values: We are better everyday We work without ego We are smarter together We hero our customer Role location: We welcome candidates from Sydney, Melbourne, and Brisbane with full work rights. We have adopted hybrid work arrangements offering options to work from home, a shared workspace, or a combination of both. About the role Ignition is seeking a Technical Product Manager (TPM) , reporting to the SVP, Product, to lead our Payments Infrastructure team, the platform layer that powers how service businesses get paid through Ignition. This team owns the underlying systems, integrations, and operational frameworks that enable payments across all Ignition products, including connections with Stripe , fraud and risk management capabilities, settlement and reconciliation systems, and the APIs and platform services used by other teams. You’ll act as the bridge between product teams, engineering, and external partners , ensuring Ignition’s payments platform is reliable, scalable, compliant, and flexible enough to support innovation across the company. You’ll balance strong technical understanding with product discipline: aligning infrastructure investments to business priorities, translating cross‑team dependencies into clear roadmaps, and driving consistent execution quality. Why This Role Matters: Ignition is scaling fast, and a dependable payments foundation is essential. This role will define how Ignition’s payments infrastructure evolves—shaping integrations with Stripe, partnering with Risk and Engineering on fraud and compliance, and enabling product teams to build on a stable, performant platform. Your work will help us innovate faster, operate safer, and deliver seamless payment experiences to thousands of customers globally . What your day to day will look like: Own the Payments Infrastructure roadmap: Define and prioritize initiatives that strengthen the payment foundation, including Stripe integration, fraud and risk systems, transaction processing, and reporting pipelines. Partner with Engineering to evolve platform architecture: Ensure scalability, resilience, and global expansion of the payments infrastructure. Be the primary liaison with Stripe and external providers: Manage technical relationships, monitor API/policy changes, and coordinate testing, rollouts, and compliance requirements. Collaborate with the Fraud and Risk Operations teams: Define requirements for monitoring, detection, and prevention systems; align with compliance and financial operations goals. Coordinate cross‑team dependencies: Work with other product teams to understand payments feature needs, translate into platform requirements, and ensure timely delivery. Define and track metrics for platform health: Monitor uptime, transaction success rate, latency, and costs; partner with Engineering for a data‑driven improvement loop. Drive clarity across technical and non‑technical audiences: Communicate decisions, trade‑offs, and priorities transparently across the organization. Ensure compliance and scalability: Partner with Legal, Finance, and external partners to meet regulatory and security requirements across geographies. Champion first‑principles problem solving and continuous learning: Use experimentation and analysis to guide infrastructure evolution and measure impact. Qualifications 3+ years of product management experience , including 1+ year as a Technical or Platform PM working on infrastructure, APIs, or systems at scale. Strong technical understanding of payment rails, third‑party payment processors (e.g., Stripe, Adyen), and fraud/risk systems . Experience working closely with engineering teams on architecture, system design, and integration planning . Proven ability to manage cross‑team dependencies and platform roadmaps , balancing stakeholder needs with technical constraints. Exceptional collaboration and communication skills; comfortable translating between business, technical, and partner audiences. Analytical and data‑driven mindset: able to define, track, and act on KPIs for reliability, efficiency, and performance. Low ego, high ownership: works collaboratively to drive impact, not recognition. Bonus: experience in regulated or high‑compliance environments (e.g., FinTech, Payments, Financial Services). You’ll Thrive Here If You: Think in systems, dependencies, and long‑term scalability , not just features. Enjoy working across boundaries; connecting Engineering, Risk, Finance, and Product to make infrastructure work invisible and invaluable. Are energized by solving hard technical problems that unlock new business capabilities. Can zoom out to strategy and zoom in to technical detail, often in the same meeting. Believe the best infrastructure product managers make complexity feel simple for everyone else. Additional Information Why join us: Join our global SaaS scale‑up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here’s what we offer: Employee stock options from day one 20 days of accrued annual leave/vacation plus 10 wellbeing days Additional paid day off to celebrate your birthday, along with volunteering leave Health, dental, and vision benefits starting immediately Annual education allowance reimbursement for professional development Employee recognition program Quarterly wellness allowance Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform Flexible working arrangements, including WFH reimbursement and technology allowance Personal tax return assistance Paid parental leave Please consider applying, even if you don’t tick all the boxes. We value diverse perspectives and encourage everyone to apply if interested. Ignition is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ignition provides accommodations during recruitment; contact with accessibility needs. #J-18808-Ljbffr