Workplace Concierge

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. As our Workplace Concierge, you’ll play a vital role in supporting our team members and visitors by coordinating daily office operations, maintaining a welcoming environment, and delivering service excellence across all touchpoints. From front-of-house hospitality to behind-the-scenes logistics, your attention to detail and people-first approach will ensure the workplace runs smoothly, efficiently, and safely. You’ll work across both the Concierge Desk and The Oracle Desk, collaborating with a passionate team to support employees and contribute to a high-performing office culture. Shifts times will vary between 7:30am - 5:30pm (Monday - Friday) Key Accountabilities Concierge Services Greet team members and guests with warmth and professionalism. Assist with inquiries, requests, and access passes. Operate the switchboard and manage general office emails. Meeting Room Management Coordinate and schedule meetings, events, and office activities, including room bookings and catering arrangements. Office Management Conduct floor walks, oversee maintenance, and manage cleaning standards. Maintain utility bays, stationery, lockers, and storage areas. Manage incoming/outgoing mail, invoices, and office supplies. Facilities & Safety Coordinate office layouts and workstation changes. Act as a Building Warden and First Aid Officer (training provided). Work closely with building management and service providers. Team Member Support Welcome and assist new starters with office inductions, including setting up passwords and PINs. Provide triage IT support for PCs, mobile phones, Bluetooth devices, printers, and sign-on issues. Support workstation adjustments, including desks and chairs. Maintain strong working relationships with state-based workplace teams and team members in the national office. Experience & Capabilities ESSENTIAL EXPERIENCE (what you have done) Your Experience Background in customer service, administration, or concierge roles. Experience coordinating events, office logistics, or front-of-house operations. Ability to manage confidential information with professionalism. Your Knowledge Proficiency in Microsoft Office and basic IT troubleshooting. Understanding of workplace operations and office protocols. Your Strengths Exceptional organisational and multitasking skills. Strong communicator and natural problem-solver. Adaptable, resourceful, and always ready to go the extra mile. We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: ***************@vicinity.com.au Phone: +61 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level. #J-18808-Ljbffr