Assistant Shop Supervisor

Assistant Retail Supervisor | Lifeline Location: Oxenford Employment Term: Permanent Part Time (2 days per week) Remuneration: $27.57 p/hr + Super + NFP Salary Packaging + commission program for high performers About Lifeline Queensland Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state‑wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives. Your role Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes Support the Retail Supervisor in all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries Identify issues and opportunities based on selling and customer feedback Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance What makes a difference for us Be passionate about Lifeline and be able to articulate its purpose Demonstrated experience in retail management (or hospitality management), including experience in coaching and mentoring people Ability to deliver a high level of customer service and exceed customer expectations Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers Communicate promotional event information to maximise results Identify issues and opportunities based on trends and customer feedback Setting and exceeding priorities to meet daily deadlines; developing plans to meet short‑term objectives Strong problem solving and influencing skills Ability to use a retail business systems, POS and Microsoft Office Benefits Flexible work arrangements to support work‑life balance NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events Career development opportunities to challenge yourself, grow and make a meaningful difference A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others Child Safe & Inclusion Provide welcoming, safe and nurturing services for children Implement measures to prevent child abuse and neglect within our services Appropriately and immediately address child abuse and neglect if it does occur Diversity & Inclusion At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long‑term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found. #J-18808-Ljbffr