Spa Manager

QT Gold Coast, 7 Staghorn Avenue, Gold Coast, Queensland, Australia QT Gold Coast is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. About EVT: As market‑leading experience creators, we bring to life some of the best‑known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. About QT: QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged. About the Role The Spa Manager plays a pivotal leadership role in creating a welcoming sanctuary for guests, ensuring Spa Therapists deliver world‑class treatments with professionalism and warmth. This position combines a passion for health and wellness with strategic business acumen to drive revenue growth across the Day Spa and Hair Salon. The Spa Manager embodies the company’s vision of creating extraordinary experiences and its values of empowerment, possibilities, and community. Key Responsibilities Refine the guest journey and ensure procedures and standards are consistently delivered Maintain a tranquil spa atmosphere that reflects the brand’s promise Recruit, train, and develop Spa Therapists to deliver exceptional services Foster a culture of empowerment, innovation, and community Create and execute strategic plans to achieve financial targets across treatments, product sales, and hair appointments Implement yield management strategies aligned with business peaks and troughs Monitor competitors and identify opportunities to enhance the spa offering Ensure treatments and products remain on‑trend and aligned with global wellness and beauty movements Collaborate effectively within the hotel environment Support with reception duties and ad‑hoc tasks when required Skills & Experience Proven experience in the beauty and wellness industry, with operational and supervisory responsibilities. Hair or beauty qualifications (desirable but not essential). Strong communication skills to liaise professionally with guests, staff, and stakeholders. Excellent organizational skills with attention to detail and the ability to prioritize effectively. Current First Aid Certificate (advantageous). Passion for health, wellness, and delivering exceptional guest experiences. Incredible team member discounts from your first day on‑the‑job. 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Awesome winter and summer savings and discounts at Thredbo. Rapidcareer growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Australia and NZ’s largest and most diverse experiences company Join QT Gold Coast and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. #J-18808-Ljbffr