Senior Sales Associate

The Opportunity The Hermès Chatswood Chase will focus on providing extraordinary service to all clients. This is a fantastic opportunity to join a new store and be part of the store opening process. As a Senior Sales Associate, you will be working with a dedicated team within the Hermès Maison and supporting the client experience in a fast‑paced, luxury environment. Key Responsibilities The role of the Senior Sales Associate is to provide support to the retail team by acting as a go‑to representative for the retail sales associates. The Senior Sales Associate will support and coach the team to enhance customer engagement and sales efficiency. They will develop and maintain strong relationships with key clients and stakeholders. The Senior Sales Associate will play an essential role in the boutique’s day‑to‑day operations and sales activities. Their responsibilities will extend beyond that of a Sales Associate, as they will use their experience and well‑honed sales skills to service clients at an exceptional level. Main Objective Optimise sales through the performance of the highest standard of client experience, product knowledge and operational duties. Acquire product knowledge and use it to assist clients by answering questions in relation to any given object's features and benefits. Meet and maintain key responsibilities to assist the team in achieving overall business goals. Responsible for the contribution of all daily store operations. Client Experience Provide exceptional client experience to all clients using the sales and service ambassador guidelines. Motivate and drive the sales team to engage in up‑selling, cross‑selling and multiple selling for all product categories. Share product knowledge and experience with other Sales Associates. Supports the team to handle complex client service issues, i.e. dissatisfied clients, exchanges & returns, after‑sales etc, as required. Act as a role model to effectively develop and strengthen client relations, and groom repeat clients by utilising available tools including, but not limited to client book, follow‑up calls, appointments etc. Lead by example by utilising elegant and professional dialogue with clients and team members. Boutique Operations Experience and knowledge of Cegid, including but not limited to till closing. Understands, demonstrates and is able to navigate tools and programs including but not limited to the Hpad, HermeSphere, HCare, and Microsoft Suite. Metier Ambassadorship Lead by example by playing an active role on the boutique floor: new product trainings, Sales & Service briefs, Metier hand rituals etc. Provide regular business updates, including current sales trends to leader, as required. Ensure proper visual merchandising standards are met and maintained as set forth by the Visual Merchandising guidelines. Personal Presentation and Team Work Adheres to all the Hermès Australia Personal Etiquette and representations guidelines with elegance. Positively contributes to the Hermès workplace through proactive teamwork. Be an effective and supportive team player to the whole team. Daily Operations Daily housekeeping duties. Assist in stock duties including unpacking, validating and distributing stock deliveries. Apply Visual merchandising guidelines. Participate in cycle counts and stock takes. Adhere and abide by all policies set out by Hermès Australia and Hermes international. About You To be successful in this role you will demonstrate: Availability to work within a 7‑day roster including weekends. A strong background in customer service and/or sales. Experience in a luxury environment is advantageous. A team player attitude and the ability to embody the values of the Hermès Maison. Excellent relationship development skills with impeccable interpersonal and communication skills. Display a high standard of presentation and grooming. A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers. A positive, proactive, efficient and client focused attitude. A strong sense of time management with the ability to multi‑task, organise and prioritise. The ability to achieve personal targets and quickly adapt to an ever‑evolving, rapid moving retail environment whilst maintaining professionalism. The ability to work independently while balancing collaboration with a team. Application In your cover letter, please answer the following questions: What is your motivation to apply for Hermès? What do you know about Hermès? If you were a Hermès piece, what would you be and why? Eligibility To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia. Our Commitment Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled. A creator, artisan and seller of high‑quality objects since 1837, Hermès is an independent, family‑owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of management. The company perpetuates the transmission of exceptional know‑how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. #J-18808-Ljbffr