Insurance Loss Adjustor/Estimator

About AMA
The AMA Group is Australia's largest network of accident repair facilities, which currently comprises over 120 outlets and over 2,200 employees across Australia and New Zealand. The AMA Group's success is a result of our commitment to providing our clients and work providers with quality and cost-effective repairs, as well as exceptional customer service. Our people are what makes this possible and are therefore our focus. We invest in our people, creating the leaders of today and developing the skills for tomorrow.
About Capital S.M.A.R.T
With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is the industry leader in the collision repair industry, specialising in small, medium, and larger repairs. We are the pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working conditions.
About the Role
We have an exciting opportunity for an experienced and qualified Insurance Loss Adjustor to join either our AMA Group Solutions or Capital S.M.A.R.T Repairs team to undertake quality workmanship to ensure vehicles are returned to their pre-accident condition. This is a full-time position. The primary purpose of this role is to be responsible for the timely completion of accurate and comprehensive quotes for accident repairs on vehicles. You will apply your knowledge of motor vehicles and your skills with computers whilst interacting with a range of people. Reporting to the Centre Manager, this role will work within our large network of repair facilities and you will be provided with stability and opportunity.
Key Responsibilities:
Providing excellent customer service to clients and work providers Accurately quote vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures Complete quotes as required onsite, off-site, and online Processing vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging Manage parts for repairs to ensure timely arrival and cost-effectiveness as required Manage suppliers to ensure additional work is recorded and authorised in a timely manner Assist with production management of the centre where required Ensure vehicles are repaired to their pre-accident condition Hand over completed repairs to customers About You
• Proven experience within a similar position including experience in the preparation of estimates/quotations in the automotive smash repair industry
• Proven experience with AudaNet would be highly desirable
• Ibody experience desirable but not necessary
• Excellent customer service skills including building rapport with customers and work providers
• Highly professional and personable
• Strong systems experience and competent computer abilities
• Excel an advantage but not necessary
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Ability to problem solve and excellent accuracy and attention to detail
• Able to work effectively and collaboratively with the team
• Strong commitment to work in a safe manner
• High attention to detail
• Be reliable, punctual & hardworking
We are leaders in the repair industry and offer:
Team environment Ongoing training Career opportunity Latest tools, equipment and process Great opportunity to earn big $$$ for competent and efficient tradespeople Junior-Mid experienced tradesperson: $60-$80k Mid-Senior tradesperson: $80k-$100k Annual salary If you are hardworking, motivated and seeking a career with an industry leader, please apply online. All applications will be treated in strictest confidence.
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