Workplace Technology Support Specialist

BHP offers a diverse and global work environment with a focus on safety, inclusion, and employee development. The Workplace Technology Support Specialist intern role provides first-level IT support to a global user base, involving troubleshooting, resolving, and escalating technology issues. The role includes support for Audio Visual (AV) and Video Conferencing (VC) needs and follows ITIL processes for service delivery. Responsibilities Managing service requests, supporting devices, conducting data analysis, vendor management, maintaining office technology, and providing onsite field support. Requirements Must be a female Australian Resident or Citizen completing a Computer Science, Information Systems, or similar undergraduate or postgraduate degree. Self-motivated team player with a curious mindset and willingness to learn continuously. Excellent communication, interpersonal, organizational, and multitasking skills. Ability to think critically and solve problems under pressure. Customer-focused approach to end-user support, including executive support. Bonus skills include experience with Microsoft Windows 10, O365, Active Directory, Intune, virtual meeting hardware/software (Zoom, Webex, MS Teams), and technical experience in equipment installation and configuration. The Workplace Technology Support Specialist intern will provide first-level IT support to enable a seamless, productive, and efficient experience for our global user base. This in-person role will involve troubleshooting, resolving, and escalating workplace technology issues and ensuring users can confidently use the tools they need to be successful. Role Responsibilities Deliver effective & timely responses to service requests, resolve incidents/problems & manage the Technology service catalogue. Provide support for laptops, tablets, mobile phones, and video conference units for our users – diagnosing and raising incidents for resolution accordingly. Conduct data analysis, performance monitoring, and root cause analysis to identify trends, patterns, and areas of improvement within Workplace Technology. Positively influence vendors to reduce waste, maximize operational performance, improve efficiency, enhance service quality, and minimize operational costs. Develop and maintain trusting and collaborative relationships with Operational and Functional teams to foster strong communication, regular feedback, and continuous improvement. Perform daily and weekly checks of all office-based technology equipment such as meeting rooms and desks. Coordinate and manage printer consumables and hardware maintenance with third-party vendors. Manage hardware failures by coordinating with maintenance service providers for delivering & installing replacement parts. Maintain workspace standards and provide onsite Field Support for Enterprise services. Desired Skills and Experience Self-motivated team player, who has a curious mindset, willing to continuously learn. Excellent communication and interpersonal skills Highly organized with strong time management and multitasking ability Able to think critically and solve problems under pressure. A customer focused approach to providing end-user support in a medium-to-large organization including executive support. Experience working with Microsoft Windows 10, Microsoft O365, Microsoft Active Directory & Intune are a bonus. Experience working with Virtual meeting room hardware and related software(s) such as Zoom, Webex or MS Teams are a bonus. Salary range between $20,000 to $30,000 depending on hours worked. $24,375.00 tax-free for 6 months full-time or pro rata for part-time. Candidates should be able to work a minimum of 4 days per week (Monday to Friday). #J-18808-Ljbffr