Product Area Lead, In-Life Management, Mortgages

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives? At ING, the Mortgages Tribe is responsible for driving the end to end performance of the mortgages business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy. We’re looking for an experienced Mortgages specialist to join as a Product Area Lead, In-Life Management, Mortgages & be part of the Mortgages leadership team within the Retail Bank. This role will be accountable for our Mortgage product strategy and execution; working closely with customers and business partners to design and build customer centric products, lead our sustainability agenda, and manage risk. What you’ll do Lead the Mortgage product strategy; maintaining, designing and building market leading products that deliver customer centric features, benefits and capabilities Manage product governance requirements including issue and incident management and remediation Manage key product changes such as changes to interest rates, fees, promotions, and terms and conditions. Support the development and implementation of product simplification and legacy product strategies Lead a team of professionals with deep expertise to achieve the growth aspirations of the tribe, whilst developing their careers, and supporting a strong “orange” culture of can-do and collaboration Lead agile delivery of continuous improvement in our technology and processes What you’ll have Proven Mortgage product management and governance experience (7-10+ years) Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing) Proven experience in managing complex issue and incident rectification or remediation initiatives Proven experience influencing and leading diverse stakeholders (Credit Risk, Operations, Finance) Proven experience managing product simplification is desirable An analytical mindset, using data to drive decision making Strong and proven people leadership capability – able to build strong and engaged teams, driven by purpose and a passion for customers, with a pace for change What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply. Let us know if you’d like to chat with an LGBTQ+ Confidential contact. Sound like your kind of vibe? We can’t wait to hear from you (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact Skye Griffiths on Applications closes on Tuesday 9th December Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager #LI-DNI #J-18808-Ljbffr