Service Delivery Manager II

Vor 4 Tagen

Perth, Österreich Stefanini, Inc Vollzeit
Join us to co-create solutions for a better future

Job DetailsManagement

Service Delivery Manager II

Booragoon, Perth, WA Posted: 4/26/2024

Job Description

Job ID#:

56909Job Category:

ManagementPosition Type:

Full Time

Details:

Job Responsibilities:

Transforms client direction into a strategy to create and deliver services and solutions based on established global internal corporate strategies as well as capable to execute a customized services plan.Contributes significantly to the customer through experiences, thoughts and findings.Responsible for the establishment, implementation maintenance and continual improvement of the health and safety management system.Leads the client services team"s accountability for the continuing developments of customer programs through his or her field knowledge and interactions with the customersAccountable for client satisfactionAccountable for mentor and lead the Australian Delivery teamAccountable for Employee satisfaction, & Health and SafetyAccountable for Profit and Loss, budgeting and forecastingAct as Single Point of Contact (SPOC) for client(s)Provide leadership, direction and coach/mentor teamImplement, monitor and adhere to Best PracticesImplement process improvementsManage to Scope of Work and Change of ScopesAssist with new launches or new business with client(s)Assist with invoicingSuccess CriteriaExceeds the customer"s expectations in terms of quality, SLA achievements, client satisfaction and innovationEstablishes and maintains working relationships with various internal entities to create a comprehensive, well designed, sustainable set of key deliverables ( including targeted research personal coaching sessions, scripted analyst sessions, involvement with appropriate events etc. )Key Metrics: Profitability targets, Client Satisfaction, SLA achievement, Safety KRA"sAdditional Notes:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Requirements

Details:

Skills, Licenses, Knowledge, Education and Training Requirements:

Bachelor"s degree or four year equivalent preferredIdeally a minimum of 5 years experience working in IT management role or some combination of 5 years in IT operations and account managementIn-depth understanding of IT industry dynamicsAccount management experience, such as client management, budgeting, forecasting, profit/lossIn depth understanding of the business value of IT and the alignment of Business and IT strategiesExcellent relationship skillsCritical thinking and problem solving skillsSuperior verbal, written, facility and presentation skillsCollaboration and team leadership abilitiesEffective time and project management skillsITIL Foundations experience a plus (for ITO Service Delivery)Some travel may be required

Pay Range:

Based on Experience

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