Event Assessor

Events On-Road Assessor – Permanent Roles Start Date – January 2026 Locations : Qld – Townsville, Gold Coast & North Brisbane NSW – Mid North Coast, Northern Rivers, Central West (Dubbo) and Central Coast Newcastle Region About Us Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other. We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically), site supervisors, estimators, trade background, property managers and even those from leadership and management roles. About You First and foremost, you are a People‑Person You will thrive on making your customers happy; it’s vital to everything we do. We strive to make a difference in our communities. Every day with us is different; you are comfortable with new challenges, new environments, new customers – always something new. You will have previous experience within the building trade and are keen to use this experience and knowledge in a more administrative capacity. Or you may come from a Home Claims background and are keen to expand on this knowledge into a more hands‑on Assessing role. You will have resilience and confidence in what you do – you’re the expert. Our customers will rely on you. The role The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of ‘Building futures, and protecting what matters’ for our customers. You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customer’s policy, and develop appropriate, cost‑effective scope of works for repairs and remediation. This work is carried out via on‑site and virtual meetings with customers and stakeholders, along with off‑site review of documentation. You will be involved in assessing all types of natural hazard events, from small‑scale weather‑related claims, to major cyclone, bushfire and flood claims. Travel and deployment within Australia required at times. You will be required to have your own vehicle and full clean driving licence. What you’ll do Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels. Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Claims Managers, Repairers and Suppliers. Deliver professional and brilliant service when completing on‑site and desktop assessments, interacting with customers on the Claims Manager’s request. Support the Claims Manager to identify customer resolution strategies to minimise customer escalations. Determine an appropriate claim fulfilment method that balances customer needs with business outcomes. Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported. Respond to customer and stakeholder requests within expected or agreed timeframes. What you’ll bring Experience in the insurance or building industry or previous assessing experience. Trade qualifications are highly regarded. Passion for exceptional customer service. Experience in compiling scope of works. Competitive salary package + bonus on offer. Extensive ongoing support and training. If this opportunity sounds like the challenge you have been looking for, please apply online today. At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution. #J-18808-Ljbffr